The role of the monitoring center operator has experienced several incarnations. What was once a job of fielding a signal and dispatching police has evolved into a much more time-intensive role of gathering information and making informed decisions, not only about security events, but about facilities management and business operations events.
‘Unwanted alarms are the alarms you don’t want. They blow up your system. False alarms do require interpretation. They are worthy of consideration, but they are false.’ — Rush McCloy, Eyewitness Surveillance