When my daughter was in sixth grade, the dad of one of her classmates asked what we had done as parents to give our daughter so much confidence. He said he wished his daughter had more confidence because it aids in everything from exercising good judgment, to performing well in school, to creating opportunities later in life. This was a comment I remembered well over the years — and it came to mind while reading about the 14th annual TMA Monitoring Center Excellence Award recipients, featured on page 47.
Among adults, confidence in the workplace is a leadership quality. It tends to affect those who come in contact with the confident person — including customers. One of the connections among this year’s Monitoring Center Excellence Award winners is confidence — all of the winners seem to operate on a high level and are big achievers on many levels. Even in the Monitoring Center of the Year, Guardian Protection, confidence is something the company aims to instill in its operators, in this case through its training.