Hiring, training and staffing at a monitoring center comes with a host of challenges. Finding reliable, entry-level staff with the right personality profiles that are willing to work any shift, any day of the year is one. Another challenge is ensuring that employees are trained to deliver on-time metrics coupled with unparalleled customer service. A third challenge is the complicated dance of staffing and scheduling employees to meet the demands of a 24-hour central station while incorporating weather events, growth and call volume surges, sick time, breaks, holidays and more.