TMA Releases Updated Operator Online Level 2 Training Program
The Monitoring Association (TMA) announced its newly updated Operator Online Level 2 training program is now available for purchase. The new course builds upon TMA’s popular Operator Online Level 1 training program by offering six advanced modules that support the skills and standards of professionalism needed to be an effective contributor in the monitoring center. The course is highly relatable and challenges operators to expand their knowledge through a focus on critical thinking exercises associated with team building, conflict resolution and more impactful customer care.
The content continues to support TMA’s Operator Code of Excellence that features professional behavior and commitment to the professional monitoring industry, where life safety and protection of property and business processes are paramount. Through an introduction to leadership, operators will experience a new skillset that reinforces accountability through better communication and personal responsibility.