Mobile Safety App Offers Security Dealers an RMR Opportunity
For years, security integrators and monitoring centers have worked together to provide equipment, cameras and monitoring to protect people and property. Historically, this relationship has focused primarily on the protection of property, with a gap on the people-side when they are not at home or at work. This gap is a massive opportunity to strengthen relationships with customers and partners and create a new revenue stream. The Incident GO safety app is designed to bridge this gap.
A person not at home or at work is dependent on 911, a dependency that has two major flaws: technology and resources. In 2007, the first affordable smartphone was made available, and today, according to National Emergency Number Association (NENA) 80% of all calls to 911 are from mobile phones. The issue is that, thirteen years later, many 911 call centers still do not have the technology to properly receive calls from mobile phones. In fact, when a mobile caller reaches 911 virtually no information populates, like addresses do with landlines. The result is the 911 operator having to get very basic information, including location, from a person who is in a panicked state. With Incident GO, GPS is automatically reported whenever the app is used.