Recently everyone has learned to live in what seems to be a new world, and in many ways, we have all succumbed to change in one way or another.
Our industry has addressed change by shifting gears to maintain business continuity and keep our employees safe and healthy, switching to a work-from-home model wherever possible. At a time when our customers are relying on us to provide seamless services, we must focus on the impact of the choices we make moving forward. Organizational change is complicated and when not done right, the results can be detrimental.