Communication — both with end users and emergency personnel — has always been an essential part of any monitoring business. The methods through which monitoring centers communicate, though, have become incredibly varied.
“Over the past few years, we have seen a steady decline in the willingness of our subscribers and their authorized representatives to answer their telephones, for reasons that most of us understand from firsthand experience,” says Steve Walker, vice president of U.S. monitoring operations, STANLEY Security, Fishers, Ind. “The proliferation of unwanted spam calls on our personal phones makes us reluctant to answer any call that is not immediately recognizable — in fact, it makes many of us reluctant to answer any phone calls at all.”