2020 Central Station Manager of the Year Jacqueline Brogan Leads With Honesty & Integrity
Jacqueline Brogan, 2020 Central Station Manager of the Year of Alarm Detection Systems, discusses how to communicate with your team to ensure a positive work environment.
Jacqueline Brogan, central station manager at Alarm Detection Systems in Aurora, Ill., is The Monitoring Association’s 2020 Central Station Manager of the Year for her work in leading a team of more than 20 operators. She first joined the team in 2012 as an operator, then became a customer service representative in 2015. She returned to the central station in 2019 to take on her current position. Brogan sat down with SDM to discuss her management style and how Alarm Detection Systems makes its employees feel like family.