Today's travelers expect that electronics will play a significant role in assuring a premium guest experience, including security. The journey from traditional locks to electronic ones can take time, but as Al J Schneider Company/AJS Hotels in Louisville, owner of the renowned Galt House, Crowne Plaza and Embassy Suites, has experienced, that initial investment is the beginning of long-term benefits.
Over 30 years ago, the Al J Scheider Company recognized it needed to replace its old key locks with electronic locks. Kenny Franklin, corporate director of facilities and 49-year member of the Al J Schneider Company team, knew it was the right thing to do, but encountered some initial difficulties.