What a year 2020 was! The security industry, both residential and commercial, rode a roller coaster and began a transformation. Lifestyles and work activities were turned upside down with the onslaught and wide spread of COVID-19. Work environments transitioned to home and people hunkered down in their houses to ride out the pandemic. Everything has become digital and internet connectivity is expected and just as important as water and electric utilities. Different priorities emerged, leading to requests for services and DIY products for personal security, home control, connectivity, health and well-being. Security industry opportunities exploded, and imploded, in 2020.
For security dealers, manufacturers, and service providers to survive, and hopefully thrive, during these tumultuous times they must take a proactive stance, understand what’s happening today and what’s coming, work hard at staying current, and change. The pandemic created new protocols to stay sat at work and on jobsites and finding qualified technicians is an ongoing problem too.