AN AGE-OLD SAYING STATES that there are two certainties in life — death and taxes. The reality is that whether you are a security integration company, a product manufacturer or a security service provider, there are many additional work occurrences that are equally as certain. One of these certainties is workplace conflict. One definition of conflict, found in Wikipedia, seems relevant to this discussion. Workplace conflict is defined as, “A state of discord caused by the actual or perceived opposition of needs, values and interests between people working together.”
It is critical for business and project leaders to be self-aware and to realize that the emotion, passion, and engagement they bring (or don’t bring) to a workplace, work team, or project team can have significant consequences.