For most monitoring centers, security operations centers (SOCs) and global security operations centers (GSOCs), the process of designing the space requires careful consideration of the organization’s needs, mission, space and culture.
Fast. Touch-free. Frictionless. In-motion. Easy to install. These are all adjectives that many end users couldn’t have imagined associated with reliable biometric technology a decade ago, never mind a couple of years ago. Yet, these are the latest trends across all authentication technologies, from fingerprint to facial to iris recognition, experts say.
Security dealers and integrators use a lot of paper: invoices, work orders, requests for proposals (RFPs), schedules, plans and revisions. Not only can that result in hundreds of thousands of printed pages each year, but paper can get misplaced. Focusing on paper reduction can reduce a company’s municipal solid waste (MSW) and increase efficiency.
Amidst revolutionary change in the security industry, many wholesale monitoring companies are investing heavily in new facilities and technology upgrades. But where is the expansive growth to come from?
Security dealers still may be experiencing losses or plateaus in areas hit hard by the economic recession such as new construction markets, but savvy dealers are seeing increases in other markets, such as video monitoring and verification, mobile applications and services, and personal emergency response systems (PERS). In many cases, successful sales and recurring monthly revenue (RMR) growth is coming from the existing customer base.
Verification technologies, such as audio and video, lend sound and sight to traditional alarm systems and offer a way for security dealers to develop positive relationships with law enforcement and customers.
It is no secret that 75 to 80 percent of all alarms are caused by user error, according to the Security Industry Alarm Coalition (SIAC) and, therefore, alarm verification procedures and technologies can greatly reduce the number of false dispatches. Many national and regional companies already have implemented Enhanced Call Verification (ECV) or two-call verification as a necessity due to verified response or non-response ordinances in the cities or areas they serve, and a growing number are implementing verification technologies such as video and audio to add a deeper level of verification.
In our August issue, we present "State of the Market: Smart Home". Check out the winners of "The 14th Annual Monitoring Center Excellence Awards" and "3 Recommendations for Making the Most of Today’s Intercoms". Also, check out the "5 Critical Factors for Video Power & Transmission Success".