When Jason Rivera and Ben Brookhart of Power Home Technologies LLC, Raleigh, N.C., were thinking of ways to generate additional revenue for their growing home security business, they knew they wanted a reliable, low voltage solution that made homeowners say, “I don’t know how I ever lived without it.” They were willing to invest in training, personnel and marketing support if the solution fit.
When you work with technology — be it security systems, computers, or even cable installations — you get those questions. Questions from clients that start with “So, do you know anything about…” These questions can range from how to keep their neighbor from leeching onto their Wi-Fi to what type of TV they should get. You work with “these types of things,” so clients assume you have a wealth of knowledge. You are already working in their home so wouldn’t it be great to secure some additional business?