Approximately 88 percent (about 4,300) of ADT employees are now working safely at home. Normally, a move of this magnitude would take months; ADT did it in three weeks.

If you reassure Harriett Knight, you’ll be assured that, with a significant reduction in false alarms, the highest priority calls will get quicker response.

Knight, a supervisor in the 9-1-1 Detroit call center, says her operators receive more than 300 calls a day. She added the city’s recent commitment to enhanced call verification (ECV) through a partnership with local and national security industry leaders created a level of trust that has impacted the quality of police and emergency response on the city streets.