https://www.sdmmag.com/rss/2657-monitoring-today en-us Discover the three trends redefining monitoring and how ESX 2026 is equipping integrators with actionable frameworks to turn these shifts into profit. 

]]> http://www.sdmmag.com/articles/105051 Thu, 29 Jan 2026 07:33:33 -0500 https://www.sdmmag.com/articles/105051-monitoring-centers-are-evolving-faster-than-ever-the-new-era-of-intelligence-automation-and-proactive-protection As technology evolves, SIAC emphasizes accuracy, dependability and collaboration, ensuring that police response remains a vital part of protecting lives and property. 

]]> http://www.sdmmag.com/articles/105050 Thu, 29 Jan 2026 07:31:52 -0500 https://www.sdmmag.com/articles/105050-the-future-of-alarm-monitoring-strengthening-our-partnership-with-public-safety As the alarm industry moves rapidly toward automated solutions, implementation methods come under scrutiny. Remaining responsible in an innovative world requires professionals to view themselves as partners to technology. 

]]> http://www.sdmmag.com/articles/105015 Mon, 19 Jan 2026 06:24:34 -0500 https://www.sdmmag.com/articles/105015-automation-with-intelligence-why-keeping-a-human-in-the-loop-still-matters How the “hidden” 450 MHz business band can help the alarm industry.

]]> http://www.sdmmag.com/articles/104993 Mon, 12 Jan 2026 09:17:33 -0500 https://www.sdmmag.com/articles/104993-the-hidden-power-of-the-450-mhz-business-band-in-the-alarm-industry wilsonbm@bnpmedia.com (Brianna Wilson) AI is becoming the monitoring industry’s most valuable new hire, actively offloading tedious tasks, accelerating training and giving operators the data edge they need to protect lives. However, leaders caution success hinges on ethics, guardrails and culture, because when seconds matter, human judgment still defines outcomes.

]]> http://www.sdmmag.com/articles/104991 Mon, 12 Jan 2026 00:00:00 -0500 https://www.sdmmag.com/articles/104991-solving-the-people-problem-in-monitoring-centers-with-ai-augmentation The annual TMA meetings revealed the top trends impacting the monitoring industry.

]]> http://www.sdmmag.com/articles/104974 Mon, 05 Jan 2026 07:29:49 -0500 https://www.sdmmag.com/articles/104974-beyond-video-the-top-trends-in-monitoring wilsonbm@bnpmedia.com (Brianna Wilson) SDM spoke with the 2025 TMA Monitoring Center Manager of the Year, Shari Wilson of ADT, who shared what aspects of monitoring keep her in the industry, how she shows her commitment to and appreciation for her team, and what she does to stay ahead of industry trends.

]]> http://www.sdmmag.com/articles/104962 Mon, 29 Dec 2025 00:00:00 -0500 https://www.sdmmag.com/articles/104962-1-on-1-with-a-winner-shari-wilson-2025-monitoring-center-manager-of-the-year Fact Based Filtering of Notifications and Events Leads to Better Outcomes.

]]> http://www.sdmmag.com/articles/104481 Fri, 25 Jul 2025 12:00:35 -0400 https://www.sdmmag.com/articles/104481-fact-based-filtering-of-notifications-and-events-leads-to-better-outcomes The introduction of the AVS-01 standard offers a promising solution to many of monitoring’s longstanding challenges.

]]> http://www.sdmmag.com/articles/104469 Thu, 17 Jul 2025 14:00:00 -0400 https://www.sdmmag.com/articles/104469-bridging-the-gap-how-avs-01-addresses-longstanding-tensions-between-alarm-monitoring-companies-and-public-safety-agencies In an industry where seconds and certainty matter, video analytics are no longer just a nice-to-have — they’re essential.

]]> http://www.sdmmag.com/articles/104447 Thu, 10 Jul 2025 10:00:00 -0400 https://www.sdmmag.com/articles/104447-seeing-more-doing-more-how-ai-is-changing-monitoring-center-operations Whether a suburb in San Marino or a commercial facility in Eastern New York, remote monitoring services can proactively prevent crime — and here are specific stories of how it’s been done.

]]> http://www.sdmmag.com/articles/104440 Thu, 10 Jul 2025 00:00:00 -0400 https://www.sdmmag.com/articles/104440-video-monitoring-prevents-crime-in-the-suburbs-and-at-red-cross-facility In the wake of the most recent wave of AI advancement, I’m hopeful that the expert insight inside this supplement can help dealers and integrators navigate this rapidly changing security landscape.

]]> http://www.sdmmag.com/articles/104419 Tue, 01 Jul 2025 00:00:00 -0400 https://www.sdmmag.com/articles/104419-ai-everywhere-and-all-at-once Experts explain the ins-and-outs of AI’s effect on video monitoring accuracy and efficiency

]]> http://www.sdmmag.com/articles/104408 Mon, 30 Jun 2025 00:00:00 -0400 https://www.sdmmag.com/articles/104408-accuracy-efficiency-and-ai-in-video-monitoring Seattle’s verified response policy serves as a crucial wake-up call for the alarm industry, with SIAC emphasizing the need for proactive measures.

]]> http://www.sdmmag.com/articles/103959 Thu, 30 Jan 2025 12:00:00 -0500 https://www.sdmmag.com/articles/103959-siac-alert-seattles-lesson-on-verified-response The integration of conversational AI with advanced security systems enhances real-time monitoring, reduces false alarms, and improves overall security efficiency.

]]> http://www.sdmmag.com/articles/103956 Wed, 29 Jan 2025 13:00:00 -0500 https://www.sdmmag.com/articles/103956-how-conversational-ai-is-transforming-security-systems Learn about the underutilized UHF frequencies allocated for alarm companies, explaining their historical significance and potential benefits for enhancing communication and reliability in alarm systems.

]]> http://www.sdmmag.com/articles/103954 Wed, 29 Jan 2025 11:00:00 -0500 https://www.sdmmag.com/articles/103954-an-overlooked-resource-uhf-frequencies-for-enhanced-alarm-communications SDM spoke with the 2024 TMA Monitoring Center Manager of the Year; Chalifour is operations manager at Telus.

]]> http://www.sdmmag.com/articles/103914 Mon, 20 Jan 2025 00:00:00 -0500 https://www.sdmmag.com/articles/103914-1-on-1-with-a-winner-erik-chalifour-2024-monitoring-center-manager-of-the-year hodgsonk@bnpmedia.com (Karyn Hodgson) This year’s Monitoring Today Supplement takes on the issue of false alarms.

]]> http://www.sdmmag.com/articles/103898 Mon, 13 Jan 2025 00:00:00 -0500 https://www.sdmmag.com/articles/103898-getting-out-front-of-the-false-alarm-issue Cutting-edge technologies and best practices are changing false alarm management, highlighting the role of AI, video and audio verification, and industry collaboration in reducing false dispatches.

]]> http://www.sdmmag.com/articles/103895 Mon, 13 Jan 2025 00:00:00 -0500 https://www.sdmmag.com/articles/103895-new-technologies-and-collaboration-key-to-tackling-false-alarms-in-security-monitoring-centers Experts discuss innovations and challenges associated with AI technology in today’s monitoring centers.

]]> http://www.sdmmag.com/articles/103894 Thu, 09 Jan 2025 16:30:00 -0500 https://www.sdmmag.com/articles/103894-exploring-the-role-of-ai-in-revolutionizing-surveillance-and-monitoring Boschr@bnpmedia.com (Rodney Bosch) Industry insiders explain how advanced video analytics technology is transforming central monitoring stations, enhancing public safety, and improving collaboration with law enforcement and emergency responders.

]]> http://www.sdmmag.com/articles/103346 Mon, 22 Jul 2024 00:00:00 -0400 https://www.sdmmag.com/articles/103346-how-video-analytics-is-elevating-public-safety Remote video monitoring is advocated as a critical solution for addressing labor shortages and enhancing operational efficiency within the security industry, highlighting its evolution and economic advantages over traditional security guarding methods.

]]> http://www.sdmmag.com/articles/103356 Wed, 17 Jul 2024 00:00:00 -0400 https://www.sdmmag.com/articles/103356-transforming-security-with-remote-video-and-offshore-support dmorgan@securitydealermarketing.com (David Morgan) Industry insiders convened at ISC West to discuss AVS-01, a new ANSI-accredited standard aimed at improving alarm validation and enhancing communication between the security sector and public safety agencies.

]]> http://www.sdmmag.com/articles/103355 Wed, 17 Jul 2024 00:00:00 -0400 https://www.sdmmag.com/articles/103355-why-tma-avs-01-enhances-public-safety-and-security-collaboration The Monitoring Association aims to establish standardized guidelines essential for enhancing reliability, reducing false alarms and optimizing response times in the rapidly evolving field of video monitoring.

]]> http://www.sdmmag.com/articles/103354 Wed, 17 Jul 2024 00:00:00 -0400 https://www.sdmmag.com/articles/103354-tmas-ultimate-guide-to-operator-best-practices stepanekl@bnpmedia.com (Laura Stepanek) In remote video monitoring, best practices at the customer premises lead to successful outcomes at the central station.

]]> http://www.sdmmag.com/articles/103298 Wed, 26 Jun 2024 15:15:25 -0400 https://www.sdmmag.com/articles/103298-successful-video-monitoring-practices-from-customer-to-cs-and-back SDM spoke with the 2023 TMA Monitoring Center Manager of the Year. Ayala is the director of operations at Rapid Response Monitoring Services.

]]> http://www.sdmmag.com/articles/102747 Mon, 22 Jan 2024 00:00:00 -0500 https://www.sdmmag.com/articles/102747-1-on-1-with-a-winner-fiore-ayala-2023-monitoring-center-manager-of-the-year Peter Giacalone invokes “invisible” when illustrating future smart home features and benefits that will ride on hardware already deployed in residences.

]]> http://www.sdmmag.com/articles/102746 Tue, 16 Jan 2024 00:00:00 -0500 https://www.sdmmag.com/articles/102746-why-you-can-soon-expect-to-see-the-possibility-of-invisible Lou Fiore discusses how utilizing a mesh network for wireless alarm transmission provides alarm dealers complete control with virtually no reliance on third-party public infrastructure.

]]> http://www.sdmmag.com/articles/102744 Tue, 16 Jan 2024 00:00:00 -0500 https://www.sdmmag.com/articles/102744-how-to-achieve-independence-from-telecommunications-carriers Boschr@bnpmedia.com (Rodney Bosch) Top central station executives illuminate the art of recruiting, onboarding and retaining exceptional talent. Plus, they share their views on remote work policies.

]]> http://www.sdmmag.com/articles/102743 Tue, 16 Jan 2024 00:00:00 -0500 https://www.sdmmag.com/articles/102743-monitoring-center-execs-share-strategies-for-building-dynamic-teams Boschr@bnpmedia.com (Rodney Bosch) Monitoring center executives and managers have a lot to express about the endless work that goes into keeping their call centers staffed with the best talent possible.

]]> http://www.sdmmag.com/articles/102742 Tue, 16 Jan 2024 00:00:00 -0500 https://www.sdmmag.com/articles/102742-strategic-hiring-in-the-monitoring-industry