End users’ expectations for their user interface (UI) can feel like a shifting target. That’s the challenge for the industry. No matter how awesome a product or UI is, people’s expectations change and evolve with technology over time, observes Dale Pedersen, senior product manager – UI/UX, 2GIG by Linear, Lehi, Utah. “Security customers are becoming more comfortable with the appearance and performance of the UI on their mobile devices, so they tend to expect similar experiences (not necessarily the same) from security interfaces,” Pedersen says.
Jorge Hevia, senior vice president, Sales and Marketing, NAPCO Security Technologies Inc., Amityville, N.Y., credits companies like Apple, Google and Microsoft for the shifting mindset.