End user customers today expect more — not a little more, but a lot more.Secure, integrated, future-proofed andconvenient are buzzwords that have substance behind them, and users look for those characteristics in the systems and services they purchase for their business. Users also want the latest technology they use in other areas of their life; they don’t want to manage it themselves; and they want best of breed in everything.
“Features themselves haven’t changed that much,” says John Fenske, vice president of product marketing, HID Global, Austin, Texas. “The things users seem to be focused on are making sure the system continues to be interoperable on into the future so that any changes they make won’t disrupt the overall system.”