The author and his team interviewed more than 500 people to gain insights into intelligibility, interoperability and other factors affecting the performance of critical communication equipment, with the goal of constructing a scorecard for benchmarking the technology.
The term “scorecard” is used in business in many different ways. It is a term that is often used to capture the methodology by which a team evaluates people, process and/or products, especially technology.
As the security industry has matured, its professionals began to see a focus from consultants on helping security executives begin to implement appropriate measures of performance. Once measured, they can begin to see the gaps that need to be addressed. More importantly, they can begin to build a business case for the value of their program, as many of their operational peers do so today.