A 911 communications center serves as the heart of police, fire, paramedic and other public services. Even in smaller municipalities emergency calls can arrive at a rate of one a minute. With lives literally on the line 24/7, there is no opportune time for these centers to fail due to a security breach.
Mike Flynn, director of the Spartanburg County (S.C.) 911 Communications Center, understands. The 22-year department veteran recently oversaw a review and update of the security systems protecting the downtown Spartanburg center.