As the 2012 winner of the CSAA’s Central Station Manager of the Year Excellence Award, Amy Becht knows a thing or two about how to manage a central station. Becht, a native of St. Paul, Minn., is the senior central station manager at Vivint Inc., with responsibility for the company’s central station located South St. Paul, Minn. Becht has been employed at Vivint for approximately five years and has worked in her current position for just over two years. She started as a monitoring representative, but her background is in operations management. Vivint employs approximately 150 people in its central stations, but during the summer, that number inflates to about 200 people as more systems are sold and put online. Becht serves on the Central Station Alarm Association’s Education and Licensing Committees, and is a member of ESA’s Young Security Professionals. SDM spoke with Becht recently about some of her managerial practices and philosophies.