After a signal disruption affecting more than 10,000 ADS radio transceivers resulting from what ADS called a “bad packet” of data from AES technology, the two companies have taken steps to correct the issue and ensure the network does not experience further disruptions.
The disruption, which affected ADS customers in parts of Illinois and Wisconsin, required ADS to make brief site visits to replace the radio transceivers. “The radio outage really pushed our company and its employees to the limit,” said Nick Bonifas, corporate counsel, Alarm Detection Systems Inc. “In about six weeks, we performed over 10,500 site visits just to restore monitoring for our customers. The only way you accomplish something like that is to have employees step up and contribute in ways that seemed unimaginable two months ago. I cannot thank our employees enough.”