Award-winning central station manager Michelle Lindus talks about leadership, and how she uses every procedure, policy and initiative to keep customers first.
Michelle Lindus, central station manager at Vivint Inc.’s headquarters in Provo, Utah, is the winner of CSAA’s 2016 Central Station Excellence Award for Manager of the Year. Lindus leads a team of 140, including monitoring agents, administrative assistants, false alarm reduction team members, and others. She is known for her aptitude of leading by example, as well as keeping informed about the monitoring business and applying procedures that result in customer satisfaction. Lindus recently spoke with SDM about how she approaches her job.