On the afternoon of May 3, 2011, Sonitrol Audio Verification technology delivered real-time audio of a hostile and threatening situation at a Stanley customer’s protected premise to the security monitoring center; which allowed the Baltimore Police to make an apprehension in record time.

Sonitrol audio monitoring specialist, Krysti Ward, received real-time audio of a customer’s cries for help and pleading for his life. The daytime alarm was triggered by action of a customer who activated the silent hold-up switch. Ward contacted the local Baltimore City Police Department, who were dispatched immediately, leading the responding officers to arrest the individual within 142 seconds of the alarm being activated, potentially saving the life of the customer, Stanley reported.