Under the sponsorship of SDM, the Education Committee of the Central Station Alarm Association sought to examine current and planned involvement of security central stations in different types of monitoring, with a special focus on video monitoring and PERS and senior monitoring. In those three areas in particular, the survey sought to understand the obstacles to more aggressive adoption. We also wanted to learn more about what could be done to help industry participants advance in these areas and make better business decisions about their level of involvement going forward.
The survey results that follow illustrate that there are indeed certain categories within the monitoring business that seem to be primed for dramatic growth. In addition, the survey also highlights particular obstacles that may stand in the way of that growth occurring.