The central stations listed on the following pages offer wholesale monitoring services to security companies that have subscribers under contract for monitoring and/or hosted and managed services, but do not operate their own central station.
EDITOR’S NOTE: The information contained in SDM’s 2013 Guide to Monitoring Services was collected by BNP Media through a survey process. Descriptions are provided by the listed monitoring company and in some cases have been edited for length. If readers are aware of other monitoring companies that should be listed, contact the Editor at 847-405-4027 or by email to stepanekl@bnpmedia.com.
Acadian Monitoring Services LLC
Lafayette, LA • (888) 558-9911 • www.acadianmonitoringservices.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)
Listings/Certifications: UL Monitoring Stations, National Industrial Security - CRZM; [Signal and Fire Alarm Equipment and Services] (Protective Signaling Services) Central Station - UUFX; UL 2050 National Industrial Security, CSAA Five Diamond, EMD Certified
Also: Acadian Monitoring Services partners with leading security dealers and integrators to afford the highest level of protection through alarm monitoring and virtual security management using innovative video technology and advanced alarm automation software Call 866-913-9565 or visit www.AcadianMonitoringServices.com.
Advanced Monitoring Center, CARE Security Services
Louisville, KY • (502) 371-3333 • www.advancedmonitoringcenter.com
Monitoring Services: Cellular, Listen-in/two-way voice, Off-site access control administration
Listings/Certifications: UL listed monitoring station
Also: Account activity alerts via email or fax, enhanced call verification, dealer call answering, email of open/close reports, certified operators and licensed where required.
Ace Inc.
Louisville, KY • (800) 225-8786 • www.acemonitoring.us
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Listen-in/two-way voice
Listings/Certifications: Factory Mutual, Better Business Bureau A+
Also: Ace Monitoring is celebrating more than 30 years of experience as a central station. The company has the people, the equipment, the redundancy and the available services. You always speak to a live operator and live support staff at Ace. Your company name is always used in calls to your customers and the authorities. Dealer remote access to your subscriber information is provided free of charge. A wide range of available services for subscribers to increase your RMR. Burglary, commercial fire, subscriber remote access (residential and commercial), and more.
Affiliated Monitoring
Union, NJ • (800) 296-9000 • www.affiliated.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: IQ Certified, CSAA Five Diamond
Also: Affiliated Monitoring is trusted by thousands of security, fire and PERS dealers across the United States. Since its founding in 1977, the company has worked with its partners to create custom alarm monitoring solutions that meet the specific needs of subscribers. Currently, Affiliated helps secure hundreds of thousands of businesses and homes.
Affiliated’s CSAA Five Diamond certified security personnel monitor systems from the company’s UL-listed monitoring center. Affiliated uses the most up-to-date technologies including live digital video and cellular communications.
Alarm Center Inc.
Lacey, WA • (800) 752-2490 • www.acimonitoring.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: Protective Signaling Services UUFX 902799-002, CSAA Five Diamond
Also: Dealer services since 1972. Enhanced call verification. Video verification. Receive all digital formats including DMP; AES radio; Cellular, (Telular, DMP iCom, Connect 24, AlarmNet, UpLink), Interactive services, Internet monitoring (Honeywell VisorAlarm Plus, DMP iCom, Bosch NetCom, AlarmNet-I). Dealer secure online access to accounts. Daily, weekly, monthly dealer reports via email. Hearing-impaired capabilities. Call center professional telephone answering service, ReachONE ISP-email-Web hosting services and account access for dealers via secure, encrypted Web connection.
Alarmco Inc.
Las Vegas, NV • (800) 390-4180 • www.alarmco.com
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Off-site access control administration
Listings/Certifications: UL-listed Central Station CPVX, UUFX, Factory Mutual, All operators are CSAA Five Diamond Certified.
Also: Alarmco Inc. installs / monitors and services burglar alarms, fire alarms, access control, camera systems, locksmith services and guard services. Serving Southern Nevada since 1950.
Alarm Central LLC
Kansas City, MO • (877) 532-1500 • www.alarmcentral.net
Monitoring Services: Digital transmission, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: UL CVSU, UL UUFX, CSAA Five Diamond Certified
Also: Alarm Central offers the latest in central station technology including mobile apps, video monitoring, PERS monitoring, IP monitoring, cellular monitoring for all brands, dealer and customer Web access, private label Web access, AES Intellinet. In addition to offering state of the art services Alarm Central LLC prides itself on the outstanding customer service provided to dealers and their customers.
All American Monitoring
Sarasota, FL • (800) 318-9486 • www.allamericanmonitoring.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: UL Certified Central Station, CSAA Five Diamond Central Station
Also: All American Monitoring is a wholesale UL Certified central station serving almost 1,500 alarm dealers nationwide. Its goal is premium monitoring at a competitive price; $2.50 per account nationwide. The company has been in business since 1973. Some of the services offered at no additional charge include a Dealer Access Module which allows you complete control of your accounts via a secured Internet connection 24/7. Also, virtual operator allows you to put accounts on test at the job site and dealer notification via e-mail every 24 hours of your alarm activity. Visit www.allamericanmonitoring.com to see a video of the company’s operation and read dealer testimonials.
Alarm Monitoring Cooperative Inc.
Lilburn, GA • (770) 564-4800 • www.alarm-monitoring.org
Monitoring Services: Digital transmission, Cellular, Internet (IP transmission)
Listings/Certifications: Burglary Central Station
Also: Free remote access to the company’s non-public website allows for running activity and open/close reports, etc. Alarm Monitoring Cooperative uses MasWeb’s remote editing package, giving dealers complete access to edit accounts in real-time. The company offers dealer message taking and delivery. Dedicated phone lines for dealer call answering are available.
AMCEST Corp.
Roselle, NJ • (800) 631-7370 • www.amcest.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: UL S2299 Protective Signalling,UUX - 52299
Also: Amcest Corp. Est. 1975, creator of contract central station services nationwide. Persys Med. Div., Est. 1979, PERS programs including no cost revenue share option. Armor Div., Est. 2008, turnkey computer network security solutions. Amtraco Ltd. Est. 1997, due diligence, funding and acquisitions. New: low cost video verification, off-site video storage, virtual central station at www.myamcest.com and, remote account management analytics for false alarm compliance, billing and client retention.
Alarm Monitoring Services
Monroe, LA • (877) 740-0283 • www.monitor1.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: Central Station Protective Signaling Services, CSAA Five Diamond
Also: Alarm Monitoring Services’ central station is UL listed and operators are SIA-certified. It receives all major digital formats via landline, cellular and IP, monitoring the IP devices of all the industry leaders, the company states. Alarm Monitoring Services provides video verification and remote video storage. It offers optional Internet access to account information for dealers and their customers. Alarm Monitoring Services offers services that increase the capacity of a dealer’s business including phone answering, financing, billing and collections. Since 1980.
American Digital Monitoring, UL-listed Dealer Monitoring Services
Kirkland, WA • (800) 825-5911 • www.ulfm.com
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)
Listings/Certifications: UL for burglary and fire, Factory Mutual, IQ Certified, Intertek Certified
Also: Wholesale dealer monitoring services - 50 cents per account; online dealer and subscriber access; all digital formats on one inbound line. All GSM and cellular services offered.
Alarm Tech Central Service Inc.
Ronkonkoma, NY • (800) 729-8324 • www.alarmtechcentral.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration
Listings/Certifications: UL Central Station, IQ Certified, NYC Fire
Also: Alarm Tech Central Service Inc. is a full service UL listed (Fire/Burglary) central station, providing state of the art monitoring features to all of its dealers. The company enllists all types of monitoring services and accept all major alarm monitoring formats. Alarm Tech Central Service Inc. has dealer access, e-mail notification, text message monitoring, and phone app access. The company employs Surguard System III receivers at its facility, which it praises as the most advanced receivers in the industry. The company’s operators are CSAA certified Five Diamond.
American Two-Way
North Hollywood, CA • (800) 821-8200 • www.atwcentral.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)
Listings/Certifications: S6037-UUFX, BP6368-CVSU
Also: American Two-Way has been providing cutting-edge emergency monitoring services for more than three decades. As the inventor of two-way voice in the late 1970s, the company prides itself on having the most experience in providing alarm verification services. American Two-Way has monitored and serviced more than five million customers to date. Today, the company offers a full spectrum of interactive monitoring services including video, GPS, audio, Internet, medical, GSM more.
Anchor Alarm Center Inc.
Suwanee, GA • (678) 482-7211 • www.anchoralarmcenter.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)
Listings/Certifications: UUFX, ETL
Also: Dealer remote client, Internet, Palm Pilot, VRT, account notification, fax, email, paging, text messaging, enhanced call verification, dealer subscriber billing, subscriber and zone forms provided for dealer. Video monitoring, two-way voice, open voice, Web gateway dealer and subscriber access. Contact alert for the elderly and children. DMP IP receivers, IMOK personal security applications with global monitoring.
Cen-Signal
Columbus, GA • (800) 554-1101 • www.cen-signal.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Listen-in/two-way voice
Listings/Certifications: Automated UL, IQ Certified
Also: Cen-Signal is a fully automated, wholesale monitoring facility. It offers online access through the award-winning Manitou software, IP monitoring, email report, dealer billing, exclusive answering service and live operators 100 percent of the time.
API Alarm Monitoring
Denver, CO • (800) 897-1039 • www.apidealers.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)
Listings/Certifications: Signal and Fire Alarm Equipment and Services (Protective Signaling Services) Central Station, Member of SIA and CSAA
Also: Since 1983, A.P.I. has provided monitoring services to hundreds of independent dealers from coast to coast, and Currently monitors more than 250,000 accounts. Receivers include Radionics, DMP and SurGard III, as well as various radio, cellular and IP receivers. Video, GPS monitoring and Kantech Hattrix Access Control hosted and managed service also available.
Central Alarm Control Inc.
Miami, FL • (305) 238-0800 • www.centralalarmcontrol.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: Burglar Alarm Systems-CPVX (Central Station); CVSG (Mercantile) & UUFX (Signal & Fire Alarm Equipment and Services, Factory Mutual
Also: UL and FM listed; ECV, access to account information via Internet, Palm Pilot, iPhone, Blackberry etc. AES-Intellinet network services, UHSUS, DSCIP, AlarmNet. Account activity alert via fax, email, text messages, and video monitoring.
Atlas Security Service Inc.
Springfield, MO • (866) 745-3137 • www.alarmcontrolcenter.com
Monitoring Services: Digital transmission, Cellular, Internet (IP transmission), Listen-in/two-way voice
Listings/Certifications: UL, ETL Certified
Also: Atlas Security Service provides dealer access to accounts via Internet, as well as activity alerts and dealer reports. ECV where required. Check account activity through an iOS app. Place accounts on and off test using the app.
Central Dispatch Inc.
Rolla, MO • (800) 392-1310 • www.centraldispatchinc.com
Monitoring Services: Digital transmission, Cellular, Internet (IP transmission), Remote video, Off-site access control administration
Listings/Certifications: UUFX (signal and fire alarm equipment services) (protective signaling services) central station
AvantGuard Monitoring Centers
Ogden, UT • (801) 781-6101 • www.agmonitoring.com
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Global positioning system (GPS)
Listings/Certifications: UUFX and 2050, IQ Certified, CSAA Five Diamond
Also: AvantGuard Monitoring Centers provides wholesale third-party alarm monitoring services for security, fire, and medical alarm (PERS) dealers nationwide. The company can offer two fully redundant, UL UUFX and 2050 listed central stations, located in Utah and Washington. The company customizes and brands its Web access for each individual dealer. It specializes in PERS, mPERS(GPS), and two-way voice monitoring.
Central Security Group Inc.
Tulsa, OK • (888) 848-8851 • www.centralsecuritygroup.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission)
Blue Ridge Security Systems Inc.
Anderson, SC • (877) 898-2000 • www.blueridgesecuritysystems.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Global positioning system (GPS)
Listings/Certifications: UUFX, CVDX, CVSG, Factory Mutual, IQ Certified
Also: Phone call verification to reduce false alarms (enhanced call verification), all formats to include DMP and AES-Intellinet and Videofied monitoring. PERS monitoring; network monitoring via Bosch, DMP and firelite network receivers.
Central Station Monitoring
Estacada, OR • (503) 630-2896 • www.csmul.com
Monitoring Services: Digital transmission, AES-Intellinet, Cellular, Internet (IP transmission)
Listings/Certifications: UUFX S 5636-1 Commercial Fire
Also: Central Station Monitoring is a full-service intrusion and fire alarm central station. UL UUFX certified. The company’s SQL-based monitoring automation system is fast, secure, and redundant; running on multi-processor servers. When you use the remote administration, you have the ability to view live account history from your jobsite or office location. You can view a list of reports, place a system in test, and make changes over the Web. $30.00 credit per account. For new dealers with active accounts to move, $30.00 per account will be credited to you for all accounts moved within 90 days. The credited account must stay active for one year from the date of the initial 90 days.
Central Station Services
Buffalo, NY • (800) 225-3753 • www.easternstatessentinel.com/?page_id=46
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Listen-in/two-way voice, Off-site access control administration
Also: The company accepts most major formats. In addition to two-way audio and conventional monitoring, it offers AlarmNet, Uplink, AES long-range radio, CCTV and alarm monitoring using Internet technology. It was one of the forerunners in the use of SIMS automation software. It offers free remote access to account information via iServer App on your Android or iPhone as well as free optional daily-computerized reports of all alarm activity via fax or email.
COPS Monitoring
Williamstown, NJ • (800) 367-2677 • www.copsmonitoring.com
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)
Listings/Certifications: Burglary and Fire, Factory Mutual, IQ Certified, CSAA Five Diamond Central Station (Arizona & Tennessee)
Also: In business for 35 years, COPS Monitoring now has five load-sharing and hot redundancy with sites in New Jersey, Florida, Arizona, Tennessee, Texas and a sixth central station in Maryland that currently operates autonomously. COPS monitors residential, commercial, DoD, SCIF, burglary, fire, PERS/medical, two-way voice, video, hold-up, industrial processes, environmental, and more.
CMS Criticom Monitoring Services
Longwood, FL • (877) 705-7705 • www.cmsn.com
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Global positioning system (GPS)
Listings/Certifications: Burglary, Fire, Factory Mutual, NFPA 72
Also: Criticom Monitoring Services monitors more than 800,000 subscribers for more than 4,000 alarm dealers. Equipped with skilled monitoring operators and three redundant central stations in Florida, New Jersey and California, CMS provides its dealers with accurate response, excellent customer service and a secure disaster recovery plan. Its services cover residential and commercial monitoring, commercial fire, medical monitoring (PERS) and interactive services including complete video services and two-way voice.
Counterforce Central Alarm Services
Forest Hills, NY • (718) 575-3333 • www.counterforcecentral.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Listen-in/two-way voice
Listings/Certifications: CPVX, CVSG, UUFX, New York City Fire Approved
Also: Toll-free numbers, daily, weekly monthly email, fax or mail reports; 24/7 new account activation; remote access for dealers and all AlarmNet products. All major formats accepted. DSC Internet+CONNECT 24, Nearnet Radio monitoring, DMP also available. Approved to monitor fire alarms in New York City. UL listed central station for burglary and fire. Member of NYFAA, MBFAA and NFPA.
CMS Monitoring
Medford, NY • (888) 289-2800 • www.cmsmonitoring.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video
Listings/Certifications: UUFX
Also: CMS is a UL listed and family-owned central station in operation for more than 15 years. The company accepts virtually all receiver formats and transmission types from 3+1 to IP and almost everything in between. CMS Monitoring specializes in commercial/residential fire, burglary, medical, hold-up, PERS, environmental and two-way voice alarms. It offers a multitude of services so its dealers and their accounts get the level of service they deserve. CMS Monitoring’s answering service, remote dealer access and soon-to-be announced dealer billing enable its dealers to focus on new installations and service calls without distractions and additional overhead.
Criticom Monitoring Services - CMS
Longwood, FL
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration
Also: Since 1978, CMS has been providing high quality monitoring nationwide. Today, Criticom Monitoring Services (CMS) is the largest wholesale alarm monitoring company in the United States, serving more than 4,000 alarm companies and their 900,000 customers. Its broad range of monitoring services includes response to security, fire, personal emergency response systems (PERS), environmental and interactive services such as two-way voice and remote video. Its three UL-listed, FM approved monitoring centers, located in California, Florida and New Jersey, are networked together to provide true national redundancy and best-in-class disaster recovery, the company notes.
Code 3 Alarm Monitoring
Berkeley, CA • (510) 548-8400 • www.code3alarm.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration
Listings/Certifications: UUFX
Also: Nationwide alarm monitoring at $3.00/account.
Design Communications Inc.
Little Rock, AR • (800) 223-7727 • www.designcommunications.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission)
Listings/Certifications: UUFX and CR2H, UL UUFX, UL 2050, Factory Mutual
Also: Remote access to accounts, answering service, elevator call answering, ECV and Internet monitoring.
Command Alarm Monitoring
Troy, MI • (855) 226-7233 • www.commandalarmmonitoring.com
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: Underwriters Laboratories - UUFX, Factory Mutual
Also: More than 25 years of successful operation with thousands of satisfied subscribers. Professional, efficient, courteous and highly trained operators. Monitoring formats include ITI, SIA, Modem II,Modem IIE, Modem 3A, Contact ID, BFS, Ademco - whatever panel alarm you have installed, Command Alarm Monitoring can monitor it. Cutting-edge technologies such as AlarmNet and AES-Intellinet, Internet-based monitoring including Honeywell and Bosch Netcom. Dealer Web allows you to view and print your account information 24/7.
Command Alarm Monitoring
Troy, MI • (855) 226-7233 • www.commandalarmmonitoring.com
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: Underwriters Laboratories - UUFX, Factory Mutual
Also: More than 25 years of successful operation with thousands of satisfied subscribers. Professional, efficient, courteous and highly trained operators. Monitoring formats include ITI, SIA, Modem II,Modem IIE, Modem 3A, Contact ID, BFS, Ademco - whatever panel alarm you have installed, Command Alarm Monitoring can monitor it. Cutting-edge technologies such as AlarmNet and AES-Intellinet, Internet-based monitoring including Honeywell and Bosch Netcom. Dealer Web allows you to view and print your account information 24/7.
Devcon Security
Hollywood, FL • (954) 926-5200 • www.devconsecurity.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration
Listings/Certifications: CPVX, UUFX, Factory Mutual, ETL, Five Diamond, FDNY
Also: Offering enhanced call verification (ECV) that reduces false alarms, MASLink for dealer and customizable dealer services, UL runner response (regionally), certification, fire system design services, fax and pager alerts, OzVision, remote video, Alarm.com, IP monitoring, and remote access control via DSX.
Diebold Security
North Canton, OH • (800) 999-3600 • www.diebold.com/security
Monitoring Services: Remote video, Listen-in/two-way voice, Off-site access control administration
Listings/Certifications: UL/ULC listed, Factory Mutual, IQ Certified, CSAA Five Diamond certified, ETL certified, UUFX
Also: Diebold combines security principles with people, process and technology to deliver complete integrated security solutions. Its comprehensive security portfolio includes hardware, software, monitoring and other managed services, as well as flexible, nationwide service options to meet the needs of your organization. Diebold offers custom solutions for every business, including: monitoring, online services, system communication, managed and hosted access services, video services and monitoring, fire alarm test and inspection, software solutions, and more.
Dynamark Monitoring Inc.
Hagerstown, MD • (855) 562-5276 • www.dynamarkmonitoring.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)
Listings/Certifications: UL Central Station, IQ Certified
Also: Dynamark Monitoring is a UL listed, Five Diamond Certified central station, serving independent alarm dealers. It offers third-party monitoring services for basic digital, commercial fire, open/close reporting, GSM monitoring, IP monitoring, elevator monitoring and more. Dynamark Monitoring also buys accounts. Dynamark pays premium multiples and has programs for bulk acquisitions and for ongoing purchases.
EMERgency 24
Des Plaines, IL • (800) 800-3624 • www.emergency24.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: UL, Factory Mutual, IQ Certified
Also: EMERgency24’s superior technology and high-quality alarm monitoring helps keep dealers competitive in any type of market by offering them the widest variety of services available in the industry today. Contact EMERgency 24¿s sales department at (800) 800-3624.
ESC Central Inc.
Birmingham, AL • (877) 372-2368 • www.esccentral.com
Monitoring Services: Digital transmission, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: UUFX, ETL
Also: ESC Central was built to satisfy the individual needs of its dealers. Its focus is strictly on monitoring, which allows the company to provide the best solutions available to its dealers and their customers. These solutions are remote dealer access, answering services, customer billing, activity notification via e-mail or texting, and other technology-based solutions that increase the efficiency of its operators.
Grand Central Station
Hayward, CA • (800) 230-1654 x136 • www.gcsmonitoring.com
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)
Listings/Certifications: UL Listed, CSAA Five Diamond certified
Also: Grand Central Station has provided UL-listed monitoring services since 1984. Central station services include: burglar (intrusion, hold-up/panic/duress, outside perimeter), fire (sprinkler monitoring, smoke and heat detection, carbon monoxide monitoring) access control (local system and remote monitoring), CCTV monitoring (mobile/streaming video), GPS device monitoring, communications technologies (long-range radio, VoIP, cellular monitoring, remote video, email/paging notification), supervision, guard tour systems (virtual/remote guard tours), and more.
Home Security & Management Co.
Stowe, VT • (800) 933-4762 • www.hsmc-ul.com
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration
Listings/Certifications: UUFX (Fire Rated central station)
Also: Dealer access via Internet and PPA, email/fax activity reports, ECV, dealer billing, upload/download, Internet monitoring, cell backup services and UL Fire-rated central station. UL approved contract monitoring center for authorized alarm installers. Providing all major and obscure format monitoring. Upload/download services available. E-Link dealer access for real-time history and data updates. Free tailored AM dealer reports for all customer activity. Internet monitoring available. Dealer national toll-free line services.
Interface Security Systems LLC
Earth City, MO • (314) 595-0100 • www.interfacesystems.com
Monitoring Services: Digital transmission, Internet (IP transmission), Remote video, Off-site access control administration
Listings/Certifications: UL listed burglar and fire alarm monitoring, CSAA Five Diamond Award Recipient, UUFX, CPVX, UUJS Earth City, Mo. central station
Also: Interface combines common business applications like Internet access, PCI compliance, IP based alarm monitoring, interactive video surveillance and access control on a secure, managed broadband connection to create a cloud-based service that protects people, property and data while shrinking operating costs and improving performance. Thousands of businesses trust Interface to protect their data and physical assets and benefit with hard savings by combining services on a single monthly bill.
iWatch Communications Inc.
Beaverton, OR • (888) 646-0326 • www.iwatchcomm.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration
Listings/Certifications: UUFX - Signal and Fire Alarm Equipment and Services, Five Diamond Central Station
Also: MAStermind software with Web access to account information. Two-way interactive audio and video. Account activity alert-pager, cell phone and email. Enhanced call verification is the default training, but dealer decides for their accounts. All calls answered in dealer name. After-hours answering service and dispatching provided for $49. AlarmNet receivers. Internet monitoring. SurGard III receivers. CSAA Five Diamond central station.
Mace Central Station, Mace Security International
Anaheim, CA • (800) 843-8526 • www.macecs.com
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration
Listings/Certifications: UL - UUFX Protective Signaling Services - Central Station, IQ Certified, CSAA Five Diamond Certification
Also: Mace Central Station is a division of Mace Security Int’l. Mace Central Station dealers can provide end to end security by providing personal defense protection with the famous Mace Pepper Spray for the family to full-service professionally installed and monitored alarm systems for homes, businesses and organizations in its Five Diamond, UL-listed central station. Mace has a full range of dealer services from its My Mace Web portal and smart-phone apps to access to the full line of Mace Security Products.
Marlin Central Monitoring
Kissimmee, FL • (866) 400-2130 • www.marlincentral.com
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)
Listings/Certifications: Fire, Burglar, IQ Certified, CSAA 5 Diamond Certified
Also: Offers real time remote account access, two-way voice over cellular, AES Intellinet, interactive services, funding options and more. The company is UL-listed, Five Diamond Certified and has an average response time of under 20 seconds.
Mason Monitoring
Kings Park, NY • (888) 627-6610 • www.masonmonitoring.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)
Monitronics
Dallas, TX • (800) 235-9918 • www.monitronics.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Listen-in/two-way voice, Off-site access control administration
Listings/Certifications: UL Certified, Five Diamond, Alarm Service Provider of the Year, 2008/2010/2011 Frost and Sullivan
Also: Founded in 1994, Monitronics Int’l. is one of the nation’s largest, fastest-growing alarm monitoring companies. Headquartered in Dallas, Monitronics provides monitored security system services to more than 800,000 residential customers and commercial clients through its network of nationwide, independent authorized dealers. Monitronics’ central station has consistently met or exceeded all UL, National Fire Protection Association and Central Station Alarm Association standards. With millions invested in monitoring technology, Monitronics provides reliable, uninterrupted security monitoring service.
Metrodial UL Central Station
Hicksville, NY • (866) 900-METRO • www.metrodial.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)
Listings/Certifications: UUFX, CPVX, CRZM, FDNY Approved, CSAA Five Diamond, UL 2050 Approved
Also: Internet access to subscriber accounts via secure Website, smart-phone and Touch Tone access for instant test results. Emailed open/close reports. Advanced GPS monitoring. AlarmNet GSM and AlarmNet-i. DSC Cell Radio monitoring. Remote video monitoring. Redundant backup site in Michigan. Member NFPA, Long Island Alarm Association, New York Fire Alarm Association, Metropolitan Burglar and Fire Alarm Association and ESA.
National Monitoring Center
Aliso Viejo, CA • (877) 353-3031 • www.nmccentral.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: includes 2050 and UUFX, Factory Mutual
Also: Remote access to accounts, enhanced call verification (ECV), account activity alerts, specialized medical monitoring, customized reporting. Two redundant monitoring centers provide immediate disaster recovery, emergency staffing and duplicate receiving equipment. Innovative dealer support features include Alarmaccount.com, MASweb 24-hour access to dealer accounts, MASconnect API, MASvideo API and much more. UL, FM and UL 2050 for high-security applications.
Michigan Monitoring
Troy, MI • (800) 876-5636 • www.michmon.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission)
Listings/Certifications: UUFX, Factory Mutual
Also: Remote account access, e-mail account activity. Michigan Monitoring has been in the forefront of IP-based monitoring for many years utilizing many IP technologies including Honeywell AlarmNet I, Bosch’s Netcom, DSC/Sur-Gard, and DMP network/cellular monitoring as well as Teldat Visoralarm Fire IP Monitoring. It also supports Total Connect Remote Services.
Nationwide Digital Monitoring Co.
Freeport, NY • (800) 221-0826 • www.nationwidedigital.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)
Listings/Certifications: CPVX/CVSG/UUFX/CRZH, CSAA Five Diamond
Also: Experience the ultimate in monitoring with Nationwide’s 5-star dealer service; customers will notice the difference. Nationwide also offers dealers: funding solutions, dealer programs, no-hassle PERS programs and MasWeb online access. Also offers the following monitoring technologies: digital, Internet, GSM, Honeywell Total Connect, radio, cellular, video verification, VoIP solutions, two-way voice and PERS. Billing solutions are also available.
Monitoring America Alarm Co-Op
Tulsa, OK • (800) 879-1438 • www.monitoringamerica.com
Monitoring Services: Digital transmission, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: UUFX, IQ Certified, CSAA Five Diamond certified
Also: Customized services including answering incoming calls in your company name. Full equipment redundancy with automatic failover to redundant system and Internet access to account information with a Web browser. Automatic fax or email of alarm activity daily, weekly or monthly. Monitoring America Alarm Co-Op is “a stable business organization. We will never be sold. Our clients are our owners,” states the company. Dividends for three consecutive years exceeded $100,000. The company has added a number of IP receivers in the last year to stay on top of technology.
Netwatch USA
Watertown, MA • (857) 284-8009 • www.netwatchusa.com
Also: Netwatch pairs visual monitoring with live audio warnings and has prevented more than 35,000 crimes in progress worldwide since its inception in 2003. Netwatch opened its U.S. headquarters in Boston in February.
Monitoring Partners
Delray Beach, FL • (877) 929-2200 • www.monitoringpartners.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: CVSG Burglar Alarm Systems - UUFX Signal and Fire Alarm Equipment and services, ETL, UL
Also: Redundant receivers, redundant self-checking T1 service, ANI and DNS verification on all alarm signals, WebLink PC secure dealer access from PC and Web-enabled devices, remote access for service technicians for account activity and status, dealer reports and alerts via email and/or fax and account activity maintained indefinitely. Dealer services include answering services, billing and collection. Dealer Web-link includes audio/video and alarm events. Video verification.
NEXgeneration Central
Providence, RI • (800) 765-7403 • www.nexgenerationcentral.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: UL, Factory Mutual
Also: Reliable 24x7 monitoring is the backbone of this central station, utilizing advanced technologies. The company can receive and process all alarm communications including digital, advanced radio, video, two-way voice and IP. It also provides answering services, secure online dealer access, supervision monitoring, help desk and standard and custom reporting. NEXgeneration Central is both UL and FM listed. CSAA Five Diamond Level 1- Level 2 certified.
Paragon Monitoring Center
Albany, OR • (866) 936-6648 • www.wemonitor.org
Monitoring Services: Digital transmission, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Global positioning system (GPS)
Listings/Certifications: UUFX, UL, UUFX Protective Signaling Services Central Station
Also: A leader in video verification and medical two-way voice services.The company would like to help dealers and their clients make more apprehensions with custom video verification services. It caters to the small to mid-size dealers and offers all major formats since 1984. Free dealer access to accounts with daily activity reports and customizable reports auto emailed or faxed. ECV and premise verification, standard. Auto-alerts for zone trips and specialized instructions handled automatically. Private telephone answering services available. Toll free numbers available. Personal and friendly dealer support is the central station’s specialty.
Quick Response Monitoring
Cleveland, OH • (800) 462-5353 • www.quickresponse.net
Monitoring Services: Digital transmission, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)
Listings/Certifications: Burglary Central Station Monitoring - CVSU; as well as Signal and Fire Alarm Equipment and Services (Protective Signaling Services) - UUFX, CSAA Certified - Five Diamond Central Station
Also: Two-way voice, PERS, access control, secure Internet dealer access, custom billing services, dealer business consulting, dealer training and meetings, flexi-funding dealer financing program, end-user literature, video verification and virtual guard tours, and enhanced call verification is also available.
Rapid Response Monitoring
Syracuse, NY • (800) 558-7767 • www.rrms.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)
Listings/Certifications: [Burglar Alarm Systems] National Industrial Security Systems - CRZH; Monitoring Stations, National Industrial Security - CRZM; [Burglar Alarm Systems] Mercantile - CVSG; [Signal and Fire Alarm Equipment and Services] (Protective Signaling Services) Central Station - UUFX, Factory Mutual, IQ Certified, FDNY Certified
Also: Rapid Response Monitoring is a national provider of wholesale electronic security monitoring services, raising the bar for more than 20 years.
SAFE Security, SAFE Monitoring Technologies
San Ramon, CA • (877) 549-4449 • www.safemonitoringtechnologies.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Listen-in/two-way voice, Off-site access control administration
Listings/Certifications: UL, Member of NBFAA, and CSAA with Five Star Certification
Also: SAFE Monitoring Technologies has been providing monitoring services since 1976. Meeting or exceeding UL, NFPA standards and maintaining a consistent CSAA Five Diamond training and quality ranking lead one industry source to comment, “Your monitoring center runs like a finely tuned Swiss watch.” SMT takes pride in providing rapid account online turn-around and in-house technical support seven days a week.
Scarsdale Security Systems Inc.
Scarsdale, NY • (914) 722-2200 • www.scarsdalesecurity.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Off-site access control administration
Listings/Certifications: UL Fire, Factory Mutual, New York City Fire Approved
Also: WebAccess (SM) allows dealers to monitor all account activity on-line via Internet. PageWatch alerts users and dealers of system events automatically. E-mail reports, call answering and billing are available services.
Security Central, Central Communications Inc.
Norwalk, CT • (800) 228-2974 • www.ccianswers.com
Monitoring Services: Digital transmission, Long-range radio, Cellular
Listings/Certifications: UL central station for Burglary and Fire
Also: Dealer services. Alarm monitoring central station is fully automated. Email reports to dealers, enhanced call verification, call center services for all dealers, billing available for all dealers, remote receptionist, radio monitoring, digital monitoring, customized account setup, and video monitoring.
Southwest Dispatch Center
Richardson, TX • (877) 888-7116 • www.southwestdispatch.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)
Listings/Certifications: CVSU, UUFX
Also: Southwest Dispatch Center is a full-service wholesale monitoring facility located in the Telecom Corridor of Richardson, Texas. Advanced monitoring services include digital alarm communicators of every format, IP communicators, GSM/GPRS cellular communicators, wireless mesh network, interactive video and audio monitoring services, managed access control services, elevator and emergency phone monitoring, PERS monitoring, GPS monitoring services, and more.
Security Central
Statesville, NC • (800) 438-4171 • www.security-central.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: Burglary, Central Station 827 and 1981, Factory Mutual, ETL
Also: UL listed and FM approved. Nationwide third-party monitoring. All formats, Internet, IP, Web access, PDA/smart-phone, two-way voice, PERS, dual path, cellular, long range, video, enhanced call verification, dealer services, answering service, billing, and collections.
Statewide Central Station
Staten Island, NY • (718) 494-6414
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration
Listings/Certifications: UL listed/CPVX, FDNY approved, CSAA Five Diamond Certified, NICET certified staff
Also: Remote dealer access, remote video verification, radio and IP transmission, remote video monitoring, managed access control, two-way medical, elevator monitoring, FDNY-approved fire alarm monitoring, customized account activity alerts, customized, high-end monitoring services, technical assistance available in-house daily, volume discounts, account transfer incentives, seamless account transfers, UL listed, FDNY approved, CSAA Five Diamond Certified, NICET Certified Staff.
Security Partners
Lancaster, PA • (800) 551-7879 • www.securitypartners.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)
Listings/Certifications: UL Listed, Factory Mutual, CSAA Five Diamond Certified
Also: Security Partners is a UL-listed, CSAA Five Diamond certified, FM Approved central monitoring station. Offers both residential and commercial alarm monitoring for intrusion and UL fire. Video monitoring services include video verification, remote guard tour, audio guard, assisted open and close, video and data storage. The company’s full-service dealer team works hand-in-hand to provide its dealer partners with all of the tools they need to maximize their RMR using new and innovative services.
Statewide Fire Corp.
Staten Island, NY • (718) 494-6798
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration
Listings/Certifications: UL-listed, CPVX, FDNY approved, CSAA Five Diamond Certification, WBE certified, NICET IV to benefit dealers
Also: Statewide Fire Corp. offers remote access to account information, account activity alerts, live operators 24/7 (all of whom are SIA trained), FDNY certified and CSAA Five Diamond Certified, and trained fire alarm technicians (including NICET IV certified) in-house daily to offer dealer support and to assist alarm dealers with programming and troubleshooting.
Security Response Center
Sarnia, ON • (800) 333-7721 • www.src.net
Monitoring Services: Digital transmission, Internet (IP transmission), Remote video
Listings/Certifications: ULC, IQ Certified
Also: Account activity alerts (email, text), information methods (Internet, personal devices), enhanced call verification, dealer devices (call answering, billing, programming), and technical support.
Stealth Monitoring Inc.
Dallas, TX • (214) 341-0123 • www.stealthmonitoring.com
Monitoring Services: Remote video
Also: Established in 2006, Stealth Monitoring has rapidly become a leader in the proactive, live video monitoring service of surveillance cameras across the United States and Canada. Stealth’s professional and highly trained monitoring staff watches thousands of cameras each night from the company’s Texas-based monitoring station. Its turnkey application uses a combination of human intelligence and video analytics to determine whether or not a crime is about to take place. Live video monitoring is the future of the video surveillance industry, and more and more businesses are turning to Stealth Monitoring Inc., according to the company.
SentryNet Inc.
Pensacola, FL • (800) 932-3304 • www.sentrynet.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration
Listings/Certifications: Burglary central station, Factory Mutual, NISPOM Compliant
Also: SentryNet’s two UL monitoring facilities feature the latest in automation. Operators are fully trained and SIA certified. The company’s promise to dealers is to provide the service they deserve at the best price in the industry guaranteed. SentryNet offers digital monitoring, VR1-two-way voice; NetConnect-Internet dealer access; tech center-dealer access via any telephone; tech messenger-messaging via any text-enabled device; video monitoring; and more.
Unicom Protection
Rochester, NY • (585) 461-6565 • www.unicomprotection.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Listen-in/two-way voice, Off-site access control administration
Listings/Certifications: UL-listed central station, CSAA Five Diamond certified
Also: ECV, remote access to account information, email activity alerts, dealer devices, Web access, call answering and two-way medical.
United Central Control Inc.
San Antonio, TX • (888) 832-6822 • www.teamucc.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: Monitoring central station CVSU and central station UUFX, CSAA Five Diamond Certified
Also: Remote access to account information via Internet and Palm Pilot. Account activity alerts via fax, email and pager, dealer services (i.e. call answering), remote video monitoring access control monitoring, video monitoring and dealer forms.
United Protective Alarm Systems Inc.
New York, NY • (212) 206-0900
Monitoring Services: Remote video, Listen-in/two-way voice
Listings/Certifications: UL, ETL, burglary, fire
United Central Station
Oyster Bay, NY • (800) 645-6520 • www.unitedcs.org
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Listen-in/two-way voice
Listings/Certifications: UUFX, CVSG, Factory Mutual
Also: Full-service UL-listed central station. All formats, dealer access, and auto test. Will also provide dealer billing and collection services.
US Monitoring Inc.
Oklahoma City, OK • (800) 358-2669 • www.usmonitoring.us
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: UL listed Central Station - UUFX
USA Central Station
Milford, CT • (877) 222-8118 • www.usacentralstation.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: UUFX, IQ Certified
Also: Enhanced call verification, answering service, billing, internet access to accounts, i-Phone, Blackberry, interactive voice terminals, e-mail, fax, text, and live operator notifications.
USA Central Station Alarm Corp.
Port Chester, NY • (800) 422-2300 • www.usacentralstation.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration
Listings/Certifications: BP 6262-1, CVSU, S8620-1 UUFX
Also: ECV, answering service, dealer billing, Internet access, iPhone access, Blackberry access, iPads, Interactive Voice Terminals, text notifications, email notifications, fax, pager, false alarm management and remote video monitor. Internet access for dealers and end-users.
WH International Response Center
Rockford, MN • (800) 858-7811 • www.whirc.com
Monitoring Services: Digital transmission, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: UUFX Signal and Fire Alarm Equipment and Services, Protective Signaling Services, Central Station
Also: Additional services include: IP monitoring, real-time access to your accounts, discounted products from distributors, video monitoring, 24/7 account activation, turnkey PERS program with two-way voice, automated email and text alerts for account activity, full reporting and custom reporting capability, and redundant facility location.
Your Monitoring Center/A Crime Alert Co.
San Jose, CA • (800) 829-8877 • www.crimealert.com
Monitoring Services: Digital transmission, Long-range radio, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: UUFX (Fire), CSAA Five Diamond certified
Also: Your Monitoring Center/A Crime Alert Co. can help you meet the demands of stringent nationwide municipal false alarm ordinances by delivering mission-critical monitoring solutions such as IP monitoring and Enhanced Call Verification. By forging a successful synergy between leading-edge technology and personalized, customer-oriented service, it delivers an uncompromising approach to 24-hour monitoring and value-added support.
Z-Tech Central
Memphis, TN • (901) 377-1765 • www.ztechcentral.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Listen-in/two-way voice
Listings/Certifications: [Signal & Fire Alarm Equipment & Services](Protective Signaling Services) Central Station, Factory Mutual
Also: All major formats, AlarmNet, CRN, Uplink cellular backup, two-way voice, Internet monitoring, DMP receivers, Visonic receiver, answering service for alarm dealers, caller ID on all receiver lines, ECV available, toll-free lines and data, dealer access control, virtual operator and daily activity via fax or email.
