SDM’s 2012 Guide to Monitoring Services

The central stations listed on the following pages offer wholesale monitoring services to security companies that have subscribers under contract for monitoring and/or hosted and managed services, but do not operate their own central station.

EDITOR’S NOTE: The information contained in SDM’s 2012 Guide to Monitoring Services was collected by BNP Media through a survey process. Descriptions are provided by the listed monitoring company and in some cases have been edited for length. If readers are aware of other monitoring companies that should be listed, contact the Editor at 847-405-4027 or by email to stepanekl@bnpmedia.com.

Acadian Monitoring Services LLC

Lafayette, LA • (888) 558-9911 • www.acadianmonitoringservices.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)

Listings/Certifications: UL Monitoring Stations, National Industrial Security - CRZM; [Signal and Fire Alarm Equipment and Services] (Protective Signaling Services) Central Station - UUFX; UL 2050 National Industrial Security, CSAA 5 Diamond, EMD Certified

Also: Acadian Monitoring Services LLC provides monitoring of all types of alarms. Some benefits of our service include Internet dealer access, account activity alerts via email/text messaging, dealer answering services, AES radio leasing program, professional medical monitoring and a completely redundant back-up center.

Ace Inc.

Louisville, KY • (800) 225-8786 • www.acemonitoring.us

Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Listen-in/two-way voice

Listings/Certifications: Factory Mutual, Better Business Bureau A+

Also: Ace Monitoring is celebrating 30 years of experience as a central station. It has the equipment, the redundancy and the available services. There are differences that set Ace apart: you always speak to a live operator and live support staff, your company name is always used in calls to your customers and the authorities, pricing quoted is all inclusive. No set-up fees; no surprises. Dealer remote access to your subscriber information is provided free of charge. A wide range of available services for your subscribers to increase your RMR.

Advanced Monitoring Center, CARE Security Services

Louisville, KY • (502) 371-3333 • www.advancedmonitoringcenter.com

Monitoring Services: Cellular, Listen-in/two-way voice, Off-site access control administration

Listings/Certifications: UL listed monitoring station

Also: Account activity alerts via email or fax, enhanced call verification, dealer call answering, email of open/close reports, certified operators and licensed where required.

Affiliated Monitoring

Union, NJ • (800) 296-9000 • www.affiliatedcentral.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: UL, IQ Certified, Five Diamond

Also: Affiliated offers wireless Web account management, secondary call verification for the reduction of false alarms, seven distinct Internet monitoring technologies, dealer sales and marketing literature and dedicated toll-free telephone lines for account programming.

Alarm Center Inc.

Lacey, WA • (800) 752-2490 • www.acimonitoring.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: Protective Signaling Services UUFX 902799-002, Factory Mutual, CSAA Five Diamond

Also: Dealer services since 1972. Enhanced call verification. Video verification. Receive all digital formats including DMP; AES radio; Cellular, (Telular, DMP iCom, Connect 24, AlarmNet, UpLink), Interactive services, Internet monitoring (Honeywell VisorAlarm Plus, DMP iCom, Bosch NetCom, AlarmNet-I). Dealer secure online access to accounts. Daily, weekly, monthly dealer reports via email. Hearing-impaired capabilities. Call center professional telephone answering service, ReachONE ISP-email-Web hosting services and account access for dealers via secure, encrypted Web connection.

Alarm Central Station Inc.

Beaverton, OR • (800) 452-3555 • www.alceste.com

Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Global positioning system (GPS)

Listings/Certifications: UUFX [Signal and Fire Alarm Equipment and Services] (Protective Signaling Services) Central Station since 1984, licensed and certified by the Oregon Department of Public Safety Standards and Training

Also: Formed in 1981. Monitors all types of conditions and formats including sophisticated environmental controls monitoring. Most IP protocols, and dealer and subscriber alerts through Web access and direct email on selected conditions.

Alarm Monitoring Cooperative Inc.

Lilburn, GA • (770) 564-4800 • www.alarm-monitoring.org

Monitoring Services: Digital transmission, Cellular, Internet (IP transmission)

Listings/Certifications: Burglary Central Station

Also: Free remote access to our non-public website allows for running activity and open/close reports, etc. Uses MasWeb’s remote editing package, giving dealers complete access to edit accounts real-time. Dealer message - taking and delivery. Dedicated phone lines for dealer call answering available.

Alarm Monitoring Services

Monroe, LA • (877) 740-0283 • www.monitor1.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: Central Station Protective Signaling Services, CSAA Five Diamond

Also: Over 32 years Alarm Monitoring Services has built a reputation for providing the highest quality dealer service. Our central station is UL listed and CSAA Five Diamond certified. We receive all major digital formats via landline, cellular and IP. We monitor the IP devices of all the industry leaders. We provide video verification and remote video storage. We offer optional Internet access to account information for you and your customers. We offer office support services including phone answering, financing, billing, and collections.

Alarm Tech Central Service Inc.

Islandia, NY • (800) 729-8324 • www.alarm.tc

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration

Listings/Certifications: UL

Also: Alarm Tech Central Service Inc. is a full service UL listed (Fire/Burg) central station, providing state of the art monitoring features to all of our dealers. Alarm Tech Central Service Inc. has dealer access, email notification, and text message monitoring. We employ Surguard System III receivers at our facility. Our operators are CSAA certified 5 Diamond to provide your company with a knowledgeable and professional staff. Finally, we provide our dealers with point of contact assistance with your questions and central station technical matters. We don’t make great alarm companies, we just monitor them.

Alarmco Inc.

Las Vegas, NV • (800) 390-4180 • www.alarmco.com

Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Off-site access control administration

Listings/Certifications: UL Listed Central Station CPVX, UUFX, Factory Mutual, All Operators are CSAA Five Diamond Certified.

Also: Alarmco Inc. installs / monitors and services burglar alarms, fire alarms, access control, camera systems, locksmith services and guard services. Serving Southern Nevada since 1950.

AlarmWatch

Atwater, CA • (800) 927-6623 • www.alarmwatch.com

Monitoring Services: Digital transmission, Cellular, Internet (IP transmission), Listen-in/two-way voice, Global positioning system (GPS)

Listings/Certifications: Fire and Mercantile certified

Also: Remote access including Internet, Web-enabled cell phones, and account activity alerts including fax, pager, email. Customer assistance program helps dealers’ clients solve basic alarm system problems. State-of-the-art central station located in the former communications center at Castle Air Force Base. Dealer billing and answering service including voicemail.

All American Monitoring

Sarasota, FL • (800) 318-9486 • www.allamericanmonitoring.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: UL Certified Central Station, CSAA Five Diamond Central Station

Also: All American Monitoring is a wholesale UL Certified central station serving almost 1,500 alarm dealers nationwide. Our goal is premium monitoring at an extremely competitive price; $2.50 per account nationwide. We’ve been in business since 1973. Some of the services we offer at no additional charge include a Dealer Access Module that allows you complete control of your accounts via a secured Internet connection 24/7. Also, virtual operator allows you to put accounts on test at the job site and dealer notification via email every 24 hours of your alarm activity. We invite you to visit our website to see a video of our operation and read our dealer testimonials.

AMCEST Corp.

Roselle, NJ • (800) 631-7370 • www.amcest.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: UL S2299 Protective Signalling,UUX - 52299

Also: Amcest Corp., Est. 1975, creator of contract central station services nationwide. Persys Med. Div., Est. 1979, PERS programs including no cost revenue share option. Armor Div., Est. 2008, turnkey computer network security solutions. Amtraco Ltd. Est. 1997, due diligence, funding and acquisitions. New: low-cost video verification, off-site video storage, virtual central station at www.myamcest.com and, remote account management analytics for false alarm compliance, billing and client retention.

American Two-Way

North Hollywood, CA • (800) 821-8200 • www.atwcentral.com

Listings/Certifications: S6037-UUFX, BP6368-CVSU

Also: American Two-Way has been providing cutting-edge emergency monitoring services for more than three decades. As the inventor of two-way voice in the late 1970s, we have more experience in providing alarm verification services than any central station. These include video, GPS, audio, Internet, medical, GSM and many other personal, residential and commercial products and services. American Two-Way is an emergency communications company.

Anchor Alarm Center Inc.

Suwanee, GA • (678) 482-7211 • www.anchoralarmcenter.com

Listings/Certifications: UUFX, ETL

Also: Dealer remote client, Internet, Palm Pilot, VRT, account notification, fax, email, paging, text messaging, enhanced call verification, dealer subscriber billing, subscriber and zone forms provided for dealer. Video monitoring, two-way voice, open voice, Web gateway dealer and subscriber access. Contact alert for the elderly and children. DMP IP receivers, IMOK personal security applications with global monitoring.

API Alarm Monitoring

Denver, CO • (800) 897-1039 • www.apidealers.com

Listings/Certifications: Signal and Fire Alarm Equipment and Services (Protective Signaling Services) Central Station, Member of SIA and CSAA

Also: Since 1983, A.P.I. has provided monitoring services to hundreds of independent dealers from coast to coast. Currently monitoring over 240,000 accounts. Receivers include Radionics, DMP and SurGard III, as well as various radio, cellular and IP receivers. Video and GPS monitoring also available. New this year: Apple iPhone, iPad, Android and Blackberry app. for dealers and end-users.

Atlas Security Service Inc.

Springfield, MO • (866) 745-3137 • www.alarmcontrolcenter.com

Monitoring Services: Digital transmission, Cellular, Internet (IP transmission), Listen-in/two-way voice

Listings/Certifications: UL

Also: We provide dealer access to accounts via Internet, as well as activity alerts and dealer reports. ECV where required.

AvantGuard Monitoring Centers

Ogden, UT • (801) 781-6100 • www.agmonitoring.com

Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, GPS

Listings/Certifications: UUFX and 2050, IQ Certified, CSAA Five Diamond Central Stations

Also: AvantGuard Monitoring Centers is an industry leader in providing wholesale third-party alarm monitoring services for security, fire, and medical alarm (PERS) dealers nationwide. We specialize in PERS, MPERS(GPS), and two-way voice monitoring. Other services include third-party billing, automatic reporting via email, or text messaging, ECV, AES, Internet, GPS monitoring, cellular backups, and answering services. Your technicians will love our smart phone app (they can place accounts on/off test and view the signal history without having to call into the central station).

Blue Ridge Security Systems Inc.

Anderson, SC • (877) 898-2000 • www.blueridgesecuritysystems.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Global positioning system (GPS)

Listings/Certifications: UUFX, CVDX, CVSG, Factory Mutual, IQ Certified

Also: Phone call verification to reduce false alarms (enhanced call verification), all formats to include DMP and AES-Intellinet and Videofied monitoring. PERS monitoring. Network monitoring via network receivers.

Cen-Signal

Columbus, GA • (800) 554-1101 • www.cen-signal.net

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission)

Listings/Certifications: Automated UL, IQ Certified

Also: Cen-Signal is a fully automated, wholesale monitoring facility. We offer online access through the award winning Manitou software, IP monitoring, email report, dealer billing, exclusive answering service and live operators 100 percent of the time.

Central Alarm Control Inc.

Miami, FL • (305) 238-0800 • www.centralalarmcontrol.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: Burglar Alarm Systems-CPVX (Central Station); CVSG (Mercantile) & UUFX (Signal & Fire Alarm Equipment and Services, Factory Mutual

Also: UL and FM listed; ECV, access to account information via Internet, Palm Pilot, iPhone, Blackberry etc. AES-Intellinet network services, UHSUS, DSCIP, AlarmNet. Account activity alert via fax, email, text messages, and video monitoring.

Central Dispatch Inc.

Rolla, MO • (800) 392-1310 • www.centraldispatchinc.com

Monitoring Services: Digital transmission, Cellular, Internet (IP transmission), Remote video, Off-site access control administration

Listings/Certifications: UUFX [Signal and Fire Alarm Equipment Services] (Protective Signaling Services) Central Station.

Central Station Services

Buffalo, NY • (800) 225-3753 • www.easternstatessentinel.com/services.php#central

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Listen-in/two-way voice, Off-site access control administration

Also: We accept most major formats. In addition to two-way audio and conventional monitoring, we offer AlarmNet, Uplink, AES long-range radio, CCTV and alarm monitoring using Internet technology. We were one of the forerunners in the use of SIMS automation software. We offer free remote access to account information via Internet and PC Anywhere. We offer free optional daily-computerized reports of all alarm activations via fax or email.

CML Security, Wholesale Monitoring

Edmonton, AB • (877) 525-4109 • www.cmlsecurity.com

Monitoring Services: Digital transmission, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Global positioning system (GPS)

Listings/Certifications: ULC burglary and fire

Also: Formerly known as Consolidated Monitoring Ltd., the rebranded face of CML Security specializes in third party, wholesale monitoring and billing services. CML also offers various levels of remote access for everything from report generating to account editing. Monitoring of all formats, two-way voice, cellular and IP with over 30 years of monitoring experience. CML is a ULC listed station and provides monitoring for all major products and brands. Our dealer services include an iPad app that can be used from sale to account completion and signal verification. Proactive communication to dealers for errors and troubles.

CMS Criticom Monitoring Services

Longwood, FL • (877) 705-7705 • www.cmsn.com

Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Global positioning system (GPS)

Listings/Certifications: Burglary, Fire, Factory Mutual, NFPA 72

Also: Criticom Monitoring Services monitors more than 800,000 subscribers for more than 4,000 alarm dealers. Equipped with skilled monitoring operators and three redundant central stations in Florida, New Jersey and California, CMS provides its dealers with accurate response, excellent customer service and a secure disaster recovery plan. Resources are available to our dealers such as message center, direct subscriber billing, CMS-Connect and marketing support.

CMS Monitoring

Medford, NY • (888) 289-2800 • www.cmsmonitoring.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video

Listings/Certifications: UUFX

Also: CMS is a UL listed and family-owned central station which has been in operation for over 15 years. We accept virtually all receiver formats and transmission types from 3+1 to IP and almost everything in between. We specialize in commercial/residential fire, burglary, medical, hold-up, PERS, environmental and two-way voice alarms. We believe in good service at a fair price and offer a multitude of services so our dealers and their accounts get the level of service they deserve. Our answering service, remote dealer access and soon-to-be announced dealer billing enable our dealers to focus on new installations and service calls without distractions and additional overhead.

Cooperative Response Center Inc. (CRC)

Austin, MN • (507) 437-2131 • www.crc.coop

Monitoring Services: Digital transmission, Cellular, Internet (IP transmission), Listen-in/two-way voice

Listings/Certifications: UUFX, Signal and fire alarm - Central Station, IQ Certified

Also: Cooperative Response Center Inc. (CRC) is a cooperatively owned organization operating a UL listed central station specializing in security, environmental and two-way medical alarm monitoring. Since 1992, CRC’s FIRSTCALL Monitoring has upheld a reputation for delivering exceptional service to both alarm professionals and to alarm subscribers. As a nationwide provider, CRC maintains a UL listing for central station services, holds a membership in the CSAA, and employs Security Industry Association (SIA) certified central station operators. CRC has earned Five Diamond certification from the CSAA. Inquire to learn more about CRC’s competitive pricing and monitoring.

C.O.P.S. Monitoring

Williamstown, NJ • (800) 367-2677 • www.copsmonitoring.com

Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)

Listings/Certifications: Burglary and Fire, Factory Mutual, IQ Certified, CSAA Five Diamond Central Station (Arizona)

Also: C.O.P.S. Monitoring provides comprehensive wholesale alarm monitoring solutions. We are UL-listed, FM Approved, IQ certified, and CSAA Five Diamond Central Station (AZ site). We have five load-sharing/hot redundant sites (NJ, FL, AZ, TN, TX). We have industry-leading response times and competitive rates. Dealer Internet-accessed account management and mobile access are free to all of our dealers.

Counterforce Central Alarm Services

Forest Hills, NY • (718) 575-3333 • www.counterforcecentral.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Listen-in/two-way voice

Listings/Certifications: CPVX, CVSG, UUFX, New York City Fire Approved

Also: Toll-free numbers, daily, weekly, monthly email, fax or mail reports; 24/7 new account activation; remote access for dealers and all AlarmNet products. All major formats accepted. DSC Internet+CONNECT 24, Nearnet Radio monitoring, DMP also available. Approved to monitor fire alarms in New York City. UL listed central station for burglary and fire. Member of NYFAA, MBFAA and NFPA.

Design Communications Inc.

Little Rock, AR • (800) 223-7727 • www.designcommunications.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission)

Listings/Certifications: UUFX and CR2H, UL UUFX, UL 2050, Factory Mutual

Also: Remote access to accounts, answering service, elevator call answering, ECV and Internet monitoring.

Devcon Security

Hollywood, FL • (954) 926-5200 • www.devconsecurity.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration

Listings/Certifications: CPVX, UUFX, Factory Mutual, ETL, Five Diamond, FDNY

Also: Offering enhanced call verification (ECV) that reduces false alarms, MASLink for dealer and customizable dealer services, UL runner response (regionally), certification, fire system design services, fax and pager alerts, OzVision, remote video, Alarm.com, IP monitoring, and remote access control via DSX.

Diebold Inc.

North Canton, OH • (800) 999-3600 • www.diebold.com/security

Monitoring Services: Remote video, Off-site access control administration

Listings/Certifications: UL/ULC listed, Factory Mutual, IQ Certified, CSAA Five Diamond certified, ETL certified, UUFX

Also: Among Diebold’s expanded capabilities are managed services, IP video and energy management monitoring. The managed services delivered by the Diebold Monitoring Center such as Managed Access Control enable end users to minimize the burden of managing their security operations while achieving cost savings and increased efficiencies. Diebold has also introduced IP video capabilities, such as its Site Sentry Remote Video Storage, which offers safe, secure storage of surveillance video. Diebold’s Energy Management Monitoring Service helps users control a variety of energy resources.

Dynamark Monitoring Inc.

Hagerstown, MD • (855) 562-5276 • www.dynamarkmonitoring.com

Listings/Certifications: UL Central Station, IQ Certified

Also: Dynamark Monitoring is a UL listed, Five Diamond Certified central station, serving independent alarm dealers. We offer third-party monitoring services for basic digital, commercial fire, open/close reporting, GSM monitoring, IP monitoring, elevator monitoring and more. Dynamark Monitoring also buys accounts. We pay premium multiples and have programs for bulk acquisitions and for on going purchases.

EMERgency24

Des Plaines, IL • (800) 800-3624 • www.emergency24.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: UL, Factory Mutual, IQ Certified

Also: EMERgency24’s superior technology and high-quality alarm monitoring helps keep dealers competitive in any type of market by offering them the widest variety of services available in the industry today. Call our sales department at (800) 800-3624.

ESC Central Inc.

Birmingham, AL • (877) 372-2368 • www.esccentral.com

Monitoring Services: Digital transmission, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: UUFX, ETL

Also: ESC Central was built to satisfy the individual needs of our dealers. Our focus is strictly on monitoring, which allows us to provide the best solutions available to our dealers and their customers. These solutions are remote dealer access, answering services, customer billing, activity notification via email or texting, and other technology-based solutions that increase the efficiency of our operators. In utilizing our phone system, automation system and integrated video monitoring platform all incorporated together we can provide our dealers with a higher level of service.

Grand Central Station

Hayward, CA • (800) 230-1654 x136 • www.gcsmonitoring.com

Listings/Certifications: UL Listed, CSAA Five Diamond Certified

Also: Grand Central Station has provided UL listed monitoring services since 1984. Our central station services include: Burglar, Fire, Access control (local system and remote monitoring), CCTV monitoring (mobile/streaming video), GPS device monitoring, communications technologies (long-range radio, VoIP, cellular monitoring, remote video, email/paging notification), Supervision, Guard tour systems (virtual/remote guard tours), Elevator monitoring, Industrial process supervision, and Enhanced call verification.

Home Security & Management Co.

Stowe, VT • (800) 933-4762 • www.hsmc-ul.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration

Listings/Certifications: UUFX (Fire Rate Central Station)

Also: Dealer access via Internet and PPA, email/fax activity reports, ECV, dealer billing, upload/download, Internet monitoring, cell backup services and UL Fire rated central station. UL approved contract monitoring center for authorized alarm installers. Providing all major and obscure format monitoring. Upload/download services available. E-Link dealer access for real-time history and data updates. Free tailored AM dealer reports for all customer activity. Internet monitoring available. Dealer national toll-free line services.

Huronia Alarm & Fire Security Inc.

Midland, ON • (705) 527-9311 • www.huroniaalarms.co m

Monitoring Services: Digital transmission, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: Burglary/fire monitoring

Also: ECV, call answering, billing and remote video via Ozvision.

Interface Security Systems LLC

Earth City, MO • (314) 595-0100 • www.interfacesystems.com

Monitoring Services: Digital transmission, Internet (IP transmission), Remote video, Off-site access control administration

Listings/Certifications: UL listed Burglar & Fire Alarm monitoring, CSAA Five Diamond Award Recipient, UUFX, CPVX, UUJS Earth City, Mo. central station

Also: Interface combines common business applications like Internet access, PCI compliance, IP based alarm monitoring, interactive video surveillance and access control on a secure, managed broadband connection to create a cloud-based service that protects people, property and data while shrinking operating costs and improving performance. Combining one or more managed services helps your company run faster, safer and smarter.

iWatch Communications Inc.

Beaverton, OR • (888) 646-0326 • www.iwatchcomm.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration

Listings/Certifications: UUFX - Signal and Fire Alarm Equipment and Services, Five Diamond Central Station

Also: MAStermind software with Web access to account information. Two-way interactive audio and video. Account activity alert-pager, cell phone and email. Enhanced call verification is the default training, but dealer decides for their accounts. All calls answered in dealer name. After-hours answering service and dispatching provided for $49. AlarmNet receivers. Internet monitoring. SurGard III receivers. Five Diamond Central Station.

Mace Central Station

Anaheim, CA • (800) 228-0580 • www.macecs.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Off-site access control administration

Listings/Certifications: IQ Certified, CSAA Five Diamond Certification

Also: Mace Central Station is the flagship operation of the Mace Security Intl. Incís Security Services Division. Our UL listed nationwide wholesale central station monitoring center monitors subscribers on behalf of independent dealers throughout the United States. Mace Central Stationís specialty service is our high quality remote video monitoring services, including remote patrol, remote escort and video verification. The New Mace Central Station has upgraded all essential hardware and software components.

Marlin Central Monitoring

Kissimmee, FL • (866) 400-2130 • www.marlincentral.com

Listings/Certifications: Fire, Burglar, IQ Certified, CSAA 5 Diamond Certified

Also: Want hassle free monitoring at the best rate available? Marlin offers best in class services nationwide to independent alarm professionals plus we will beat any competitive offer! Marlin offers real time remote account access, 2-way voice over cell, AES Intellinet, interactive services, funding options and everything else you could need. Not to mention we are UL listed, 5 Diamond Certified and have an average response time of under 20 seconds. If you are tired of being nickel and dimed and tired of battling your central station partner give us a call.

Mason Monitoring

Kings Park, NY • (888) 627-6610 • www.masonmonitoring.com

Metrodial UL Central Station

Hicksville, NY • (866) 900-METRO • www.metrodial.com

Listings/Certifications: UUFX, CPVX, CRZM, FDNY Approved, CSAA Five Diamond Approved, UL 2050 Approved

Also: Internet access to subscriber accounts via secure website, smart phone and Touch Tone access for instant test results. Emailed open/close reports. Advanced GPS monitoring. AlarmNet GSM and AlarmNet-i. DSC Cell Radio monitoring. Remote video monitoring. Redundant backup site in Michigan. Member NFPA, Long Island Alarm Association, New York Fire Alarm Association, Metropolitan Burglar and Fire Alarm Association and ESA.

Michigan Monitoring

Troy, MI • (800) 876-5636 • www.michmon.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission)

Listings/Certifications: UUFX, Factory Mutual

Also: Remote account access, fax/email account activity, Michigan Monitoring has been in the forefront of IP-based monitoring for many years utilizing many IP technologies including Honeywell AlarmNet I, Bosch’s Netcom, DSC/Sur-Gard, and DMP network/cellular monitoring as well as Teldat Visoralarm Fire IP Monitoring. We also support Total Connect Remote Services.

Midstate Security Co. LLC

Grandville, MI • (800) 342-6485 • www.midstatesecurity.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Off-site access control administration, Global positioning system (GPS)

Also: Professional and personal alarm monitoring 24/7. Dealer loyalty program offers incentives for all new and transferred accounts. Web-based dealer access provides operational data needed to increase your recurring monthly revenue. Technical support is included. There are no hidden costs.

Monitoring America Alarm Co-Op

Tulsa, OK • (800) 879-1438 • www.monitoringamerica.com

Monitoring Services: Digital transmission, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: UUFX, IQ Certified, Five Diamond Certified

Also: Customized services including answering incoming calls in your company name. Full redundancy with automatic failover to redundant system and Internet access to account information with a Web browser. Automatic fax or email of alarm activity daily, weekly or monthly. We are a stable business organization. We will never be sold. Our clients are our owners. Dividends for three consecutive years exceeded $100,000. We have just completed a remodel doubling our dispatcher workstations.

Monitoring Partners

Delray Beach, FL • (877) 929-2200 • www.monitoringpartners.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: CVSG Burglar Alarm Systems - UUFX Signal and Fire Alarm Equipment and services, ETL, UL

Also: Redundant receivers, redundant self-checking T1 service, ANI and DNS verification on all alarm signals, WebLink PC secure dealer access from PC and Web-enabled devices, remote access for service technicians for account activity and status, dealer reports and alerts via email and/or fax and account activity maintained indefinitely. Dealer services include answering services, billing and collection. Dealer Web-link includes audio/video and alarm events. Video verification.

Monitronics

Dallas, TX • (800) 235-9918 • www.monitronics.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Listen-in/two-way voice, Off-site access control administration

Listings/Certifications: UL Certified, Five Diamond, Alarm Service Provider of the Year, 2008/2010/2011 Frost and Sullivan, IQ Certified

Also: Founded in 1994, Monitronics International is one of the nationís largest, fastest-growing alarm monitoring companies. Headquartered in Dallas, Monitronics provides monitored security system services to more than 800,000 residential customers and commercial clients through its network of nationwide, independent authorized dealers. At the heart of the companyís operations is the Monitronics central station, which has consistently met or exceeded all UL, National Fire Protection Association, and Central Station Alarm Association standards.

National Monitoring Center

Aliso Viejo, CA • (877) 353-3031 • www.nmccentral.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: includes 2050 and UUFX, Factory Mutual

Also: Remote access to accounts, enhanced call verification (ECV), account activity alerts, specialized medical monitoring, customized reporting. Two redundant monitoring centers provide immediate disaster recovery, emergency staffing and duplicate receiving equipment, for an unmatched competitive edge. Innovative dealer support features include Alarmaccount.com, MASweb 24-hour access to dealer accounts, MASconnect API, MASvideo API and much more. UL, FM and UL 2050 for high-security applications.

Nationwide Digital Monitoring Co.

Freeport, NY • (888) 356-7211 • www.nationwidedigital.com

Listings/Certifications: CPVX/CVSG/UUFX/CRZH, IQ Certified, CSAA certified Five Diamond central station

Also: Experience the ultimate in monitoring with NationWide’s 5-star dealer service; your customers will notice the difference. Nationwide also offers our dealers: Funding solutions, dealer programs, no hassle PERS programs and MasWeb online access. We also offer digital, Internet, GSM, Honeywell Total Connect, radio, cellular, video verification, VoIP solutions, two-way voice and PERS.

Netwatch USA

Watertown, MA • (857) 284-8009 • www.netwatchusa.com

Also: Netwatch is a unique, remote surveillance company that pairs visual monitoring with live audio warnings that has prevented more than 35,000 crimes in progress worldwide since its inception in 2003. Netwatch opened its U.S. headquarters in Boston in February and has hit the ground running, boasting several clients already.

NEXgeneration Central

Providence, RI • (800) 765-7403 • www.nexgenerationcentral.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: UL, Factory Mutual

Also: Reliable 24x7 monitoring is the backbone of our central station. We utilize the most advanced technologies. Our systems and capabilities enable us to receive and process all alarm communications including digital, advanced radio, video, two-way voice and IP. We provide answering services, secure online dealer access, supervision monitoring, help desk and standard and custom reporting. NEXgeneration Central is both UL and FM listed. CSAA Five Diamond Level 1- Level 2 certified.

Paragon Monitoring Center

Albany, OR • (866) 936-6648 • www.wemonitor.org

Monitoring Services: Digital transmission, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Global positioning system (GPS)

Listings/Certifications: UUFX, UL, UUFX Protective Signaling Services Central Station

Also: A leader in video verification and medical two-way voice services. Let us help you and your clients make more apprehensions with custom video verification services. Catering to the small to mid-size dealers and all major formats since 1984. Free dealer access to accounts with daily activity reports and customizable reports auto emailed or faxed. ECV and premise verification, standard. Personal and friendly dealer support is our specialty.

The Quick Response Monitoring Alarm Center

Cleveland, OH • (800) 462-5353 • www.quickresponse.net

Monitoring Services: Digital transmission, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)

Listings/Certifications: Burglary Central Station Monitoring - CVSU; as well as Signal and Fire Alarm Equipment and Services (Protective Signaling Services) - UUFX, CSAA Certified - Five Diamond Central Station

Also: Secure Internet dealer access, custom billing services, dealer business consulting, dealer training and meetings, flexi-funding dealer financing program, end-user literature, video verification and virtual guard tours, and enhanced call verification is also available.

Rapid Response Monitoring

Syracuse, NY • (800) 558-7767 • www.rrms.com

Listings/Certifications: [Burglar Alarm Systems] National Industrial Security Systems - CRZH; Monitoring Stations, National Industrial Security - CRZM; [Burglar Alarm Systems] Mercantile - CVSG; [Signal and Fire Alarm Equipment and Services] (Protective Signaling Services) Central Station - UUFX, Factory Mutual, IQ Certified, NYFD Certified

Also: Rapid Response Monitoring is a national leader in wholesale electronic security monitoring services, raising the bar for over 20 years service to customers.

SAFE Security, SAFE Monitoring Technologies

San Ramon, CA • (877) 549-4449 • www.safemonitoringtechnologies.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Listen-in/two-way voice, Off-site access control administration

Listings/Certifications: UL, Member of NBFAA, and CSAA with Five Star Certification

Also: SAFE Monitoring Technologies has been providing superior monitoring services since 1976. Meeting or exceeding UL, NFPA standards and maintaining a consistent CSAA Five Diamond training and quality ranking led one industry source to comment, “Your monitoring center runs like a finely tuned Swiss watch.” Having been co-located with our sales and installing division for over 30 years has afforded our staff a broad and uncommon understanding of field operations.

Scarsdale Security Systems Inc.

Scarsdale, NY • (914) 722-2200 • www.scarsdalesecurity.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Off-site access control administration

Listings/Certifications: UL Fire, Factory Mutual, New York City Fire Approved

Also: WebAccess (SM) allows dealers to monitor all account activity on-line via Internet. PageWatch alerts users and dealers of system events automatically. Email reports, call answering and billing are available services.

SecureNet Alarm Systems Inc.

Maize, KS • (800) 561-0067 • www.securenetalarms.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission)

Listings/Certifications: UUFX Signal and Fire Equipment and Services, Protective Signaling Services, Central Station

Also: Full service monitoring center. Account activity via email, text to cell phones, fax and paper. Wholesale monitoring services and billing. Online automated secure computer backup services.

Security Central

Statesville, NC • (800) 438-4171 • www.security-central.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: Burglary, Central Station 827 and 1981, Factory Mutual, ETL

Also: UL listed and FM approved. Nationwide third-party monitoring. All formats, Internet, IP, Web access, PDA/smartphone, two-way voice, PERS, dual path, cellular, long range, video, enhanced call verification, dealer services, answering service, billing, and collections.

Security Central, Central Communications Inc.

Norwalk, CT • (800) 228-2974 • www.ccianswers.com

Monitoring Services: Digital transmission, Long-range radio, Cellular

Listings/Certifications: UL Central Station for Burg and Fire

Also: Dealer services. Alarm monitoring central station fully automated. Email reports to dealers, enhanced call verification, call center services for all dealers, billing available for all dealers, remote receptionist, radio monitoring, digital monitoring, customized account setup, and video monitoring.

Security Partners

Lancaster, PA • (800) 551-7879 • www.securitypartners.com

Listings/Certifications: UL Listed, Factory Mutual, CSAA Five Diamond Certified

Also: Security Partners is a UL Listed, CSAA Five Diamond Certified, FM Approved central monitoring station. Offering both residential and commercial alarm monitoring for intrusion and UL fire. Video monitoring services include video verification, remote guard tour, audio guard, assisted open and close, video and data storage. Our full-service dealer team works hand-in-hand to provide our dealer partners with all the tools they need to maximize their RMR using new and innovative services.

Security Response Center

Sarnia, ON • (800) 333-7721 • www.src.net

Monitoring Services: Digital transmission, Internet (IP transmission), Remote video

Listings/Certifications: ULC, IQ Certified

Also: Account activity alerts (email, text), information methods (Internet, personal devices), enhanced call verification, dealer devices (call answering, billing, programming), and technical support.

SentryNet Inc.

Pensacola, FL • (800) 932-3304 • www.sentrynet.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration

Listings/Certifications: Burglary central station, Factory Mutual, NISPOM Compliant

Also: SentryNet has two of the finest UL monitoring facilities anywhere, with only the latest in automation. Our operators are fully trained and SIA certified. We know that customer satisfaction is the only thing that will keep us in business. Our promise to you is to provide the service you deserve at the best price in the industry guaranteed. We offer digital monitoring, VR1-two-way voice; NetConnect-Internet dealer access; tech center-dealer access via any telephone; tech messenger-messaging via any text-enabled device; video monitoring; answering service; and more.

Southwest Dispatch Center

Richardson, TX • (877) 888-7116 • www.southwestdispatch.com

Listings/Certifications: CVSU, UUFX

Also: Southwest Dispatch Center is a full-service wholesale monitoring facility located in the Telecom Corridor of Richardson, Texas. Advanced monitoring services include digital alarm communicators of every format, IP communicators, GSM/GPRS cellular communicators, wireless mesh network, interactive video and audio monitoring services, managed access control services, elevator and emergency phone monitoring, PERS monitoring, GPS monitoring services, and more.

Statewide Central Station

Staten Island, NY • (718) 494-6414

Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration

Listings/Certifications: UL listed/CPVX, FDNY approved, CSAA Five Diamond Certified

Also: Remote dealer access, remote video verification, customized, high-end monitoring services, installation/service technician talent pool available for our dealers, technical assistance available in-house daily, volume discounts, seamless transition for account transfers, UL listed, FDNY approved, CSAA Five Diamond Certified.

Statewide Fire Corp.

Staten Island, NY • (718) 494-6798

Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration

Listings/Certifications: UL Listed, CPVX, FDNY approved, CSAA Five Diamond Certification, WBE certified, NICET IV to benefit dealers

Also: Statewide Fire Corp. offers remote access to account information, account activity alerts, live operators 24/7 all of whom are SIA trained, FDNY certified and CSAA Five Diamond Certified, trained fire alarm technicians (including NICET IV certified) in-house daily to offer dealer support and to assist alarm dealers with programming and troubleshooting.

Stealth Monitoring Inc.

Dallas, TX • (214) 341-0123 • www.stealthmonitoring.com

Monitoring Services: Remote video

Unicom Protection

Rochester, NY • (585) 461-6565 • www.unicomprotection.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Listen-in/two-way voice, Off-site access control administration

Listings/Certifications: UL listed central station, Five Diamond Certified

Also: ECV, remote access to account information, email activity alerts, dealer devices, Web access, call answering and two-way medical.

United Central Control Inc.

San Antonio, TX • (888) 832-6822 • www.teamucc.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: Monitoring central station CVSU and central station UUFX, CSAA 5 Diamond Certified

Also: Remote access to account information via Internet and Palm Pilot. Account activity alerts via fax, email and pager, dealer services (i.e. call answering), remote video monitoring access control monitoring, video monitoring and dealer forms.

United Central Station

Oyster Bay, NY • (800) 645-6520 • www.unitedcs.org

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Listen-in/two-way voice

Listings/Certifications: UUFX, CVSG, Factory Mutual

Also: Full service UL-listed central station. All formats, dealer access, and auto test. Will also provide dealer billing and collection services.

United Protective Alarm Systems Inc.

New York, NY • (212) 206-0900

Monitoring Services: Remote video, Listen-in/two-way voice

Listings/Certifications: UL, ETL, burglary, fire

US Monitoring Inc.

Oklahoma City, OK • (800) 358-2669 • www.usmonitoring.us

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: UL listed Central Station - UUFX

Also: Online account access, enhanced call verification, free weekly test timers, emailing/texting of signal activity, dealer program, loan program, billing services, upload/download services, custom answering services, free technical assistance, two toll-free numbers supplied, and Internet monitoring.

USA Central Station

Milford, CT • (877) 222-8118 • www.usacentralstation.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: UUFX, IQ Certified

Also: ECV, answering service, billing, internet access to accounts, i-Phone, Blackberry, interactive voice terminals, email, fax, text, and live operator notifications.

USA Central Station Alarm Corp.

Port Chester, NY • (800) 422-2300 • www.usacentralstation.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration

Listings/Certifications: BP 6262-1,UUFX, CVSU

Also: ECV, answering service, dealer billing, Internet access, iPhone access, Blackberry access, iPads, Interactive Voice Terminals, text notifications, email notifications, fax, pager, false alarm management and remote video monitor. Internet access for dealers and end-users.

VRI The Care Center

Franklin, OH • (800) 860-4230 • www.monitoringcare.com

Monitoring Services: Cellular, Internet (IP transmission), Listen-in/two-way voice, Global positioning system (GPS)

Also: Care calls, close loop, incident reports, activity fax, email, billing, Internet, electronic monitoring care, personal emergency response, medication compliance monitoring, vital signs data gathering and storage. Use VRI services to increase retention, quality and revenue.

WH International Response Center

Rockford, MN • (800) 858-7811 • www.whirc.com

Monitoring Services: Digital transmission, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: UUFX Signal and Fire Alarm Equipment and Services, Protective Signaling Services, Central Station

Also: Additional services include: IP monitoring, real-time access to your accounts, discounted products from distributors, video monitoring, 24/7 account activation, turnkey PERS program with two-way voice, automated email and text alerts for account activity, full reporting and custom reporting capability, and redundant facility location.

Your Monitoring Center/A Crime Alert Co.

San Jose, CA • (800) 829-8877 • www.crimealert.com

Monitoring Services: Digital transmission, Long-range radio, Internet (IP transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: UUFX (Fire), Central Station Alarm Association Five Diamond Certified

Also: The best way to succeed in today’s economic climate is to protect your subscribers and your company with the very best quality in central station monitoring. Your Monitoring Center supports an alliance that allows our dealers to focus on producing revenue in the field while we deliver uncompromising 24-hour customer care and critical attention to detail.

Z-Tech Central

Memphis, TN • (901) 377-1765 • www.ztechcentral.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Listen-in/two-way voice

Listings/Certifications: [Signal & Fire Alarm Equipment & Services](Protective Signaling Services) Central Station, Factory Mutual

Also: All major formats, AlarmNet, CRN, Uplink cellular backup, two-way voice, Internet monitoring, DMP receivers, Visonic receiver, answering service for alarm dealers, caller ID on all receiver lines, ECV available, toll-free lines and data, dealer access control, virtual operator and daily activity via fax or email.

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