Most Emailed Stories

DirecTV’s Acquisition of LifeShield Could Set It Apart From Other ‘Bundled Services’ Competitors

smartHOME Exclusive - State of the Market: Home Automation

Installing Wireless Security Systems

Five Minute Tech Quiz: Working With Wireless Systems & Networks

Residential Alarm System Basics

AT&T Security Solution Now Commercially Available

Commercial, Retail to Make Up the Lion’s Share of Remote Monitoring Services in Intelligent Buildings

Recent Discussions

Owner - DVRs Are Holding Their Value in Surveillance Systems

Alarm Business Consultant - The Right Tools for the Job

- DirecTV’s Acquisition of LifeShield Could Set It Apart From Other ‘Bundled Services’ Competitors

Print & Digital Edition Subscriptions

SDM eNewsletter & Other eNews Alerts

Articles Tagged with ''email notification''
Subscribe

Protection 1 Putting Technology Work in Customer Service

May 26, 2011

No Comments

“If FedEx knows where your package is, we should be able to tell you where your technician is,” said Jamie Haenggi, chief marketing and customer experience officer at Protection 1. With that line of thinking, Protection 1, Romeoville, Ill., ranked the second largest electronic security company in the United States in the SDM 100, announced the nationwide launch of Tech Tracker^sm, a service that notifies customers when a service technician is on the way, to growing customer accolades.

Videos

Image Galleries

Solar in the smartHOME

Podcasts

John LaFond, vice president of integrated systems of Linear LLC, breaks down the differences of browser based vs. PC-based access control.

Listen

More Podcasts

CENTRAL STATION SERVICES

Accurately dispatching alarms is, beyond a doubt, the most critical service a central station provides. After that, the service providing the most value for my company and customers is:

Giving my customers high-quality customer service when they call.

Helping technicians troubleshoot signal transmission issues when setting up accounts.

Providing back office support (database improvements, reports, e-mail/fax alerts, answering billing questions, etc.)

Pushing notifications to customers, such as notifications for signals such as low battery and trouble, service calls, etc.

Offering new managed services (video, access, etc.)

View Results Poll Archive

THE MAGAZINE

SDM Magazine

2013 June

Check out the 2013 June edition of SDM Magazine!

Table Of Contents Subscribe

Clear Seas Research

With access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

THE SDM STORE

2010 Top Systems Integrators Report

The SDM Top Systems Integrators Report ranks, by total annual revenue, the largest U.S. firms that contract electronic security projects for commercial, industrial, institutional, government, and other non-residential markets.

More Products