BICSI, an association supporting the information technology systems (ITS) industry with infor-mation, education and knowledge assessment, partnered with PSA Security Network® (PSA), an electronic security cooperative representing security system integrators, to promote training and credentialing for the electronic safety and security systems industry.

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John LaFond, vice president of integrated systems of Linear LLC, breaks down the differences of browser based vs. PC-based access control.

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CENTRAL STATION SERVICES

Accurately dispatching alarms is, beyond a doubt, the most critical service a central station provides. After that, the service providing the most value for my company and customers is:

Giving my customers high-quality customer service when they call.

Helping technicians troubleshoot signal transmission issues when setting up accounts.

Providing back office support (database improvements, reports, e-mail/fax alerts, answering billing questions, etc.)

Pushing notifications to customers, such as notifications for signals such as low battery and trouble, service calls, etc.

Offering new managed services (video, access, etc.)

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THE MAGAZINE

SDM Magazine

2013 June

Check out the 2013 June edition of SDM Magazine!

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THE SDM STORE

2010 Top Systems Integrators Report

The SDM Top Systems Integrators Report ranks, by total annual revenue, the largest U.S. firms that contract electronic security projects for commercial, industrial, institutional, government, and other non-residential markets.

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