Planning was the key to Micro Key Software’s ability to beat the latest hurricane to hit and devastate central Florida. Once Brenda Judy, general manager, received word that Hurricane Charley was heading for central Florida, she and other key staff put their emergency plan into action. “When our customers have a situation calling for our technical support, they need assistance now. So, the minute we heard that the storm may come our way, we started calling all our central station customers on Friday, before the storm hit, to alert them of a possible emergency and to explain our emergency procedures. Within 12 hours after the storm we had our employees contacting customers informing them that our office was without power or phone service, but our emergency technical support plan was in place should their need arise,” stated Brenda.

Having put together a plan prior to the storm kept Micro Key running and able to support their clients.