Micro Key Solutions, Kissimmee, Fla., a software solutions provider for the security alarm industry, celebrated its 25-year anniversary with nearly 100 Millennium Series™ users at the Rosen Plaza Hotel in Orlando, Fla., Feb. 23-26. As it has for the past 25 years, Micro Key kept its customers first, presenting introductions and explanations of all the newest software generated from customer feedback at the last user conference, running a hands-on training track and offering a training lab for the duration of the conference, and listening to customer feedback on what changes and updates would help meet their needs.

The conference, which has been held since 1994, gathers end users, prospects and business partners together for collaboration and learning. The entire event is designed to help Micro Key’s customers manage their back office operations, control their businesses, and succeed in maximizing their potential.

Karen Sullivan, Fleenor Security Systems, Knoxville, Tenn., has attended the last three user conferences, and she has always noticed how effectively Micro Key takes the suggestions and comments gathered and integrates them into the next round of upgrades.

“User groups have directed the software from the beginning. Micro Key applies our suggestions and treats each and every voice equally,” Sullivan said. “They focus on training; they are responsive to our needs, and they are an excellent company to work with,” she added. “They are not only business associates, they are friends.”

Micro Key’s customer focus shows in the changes it makes every year and it adds to the company’s quality, according to conference attendee Mitch Reitman, S.I.C. Consulting Inc., Forth Worth, Texas.

“Once again this year they’ve made some great enhancements,” Reitman said. “They reacted really well to the end users’ requests last time and brought a lot to market. I have always been impressed with Micro Key, but after this conference, and hearing all the upgrades they have made, I would recommend them to anybody. It is an excellent solution for an alarm company or systems integrator.”

This year, Micro Key announced the addition of more new features than ever before. “Our goal is to continually improve our solutions by listening to our users and adding features to assist them in growing their businesses, increasing their recurring monthly revenue and improving profitability,” said Wayne Torrens, president and co-founder of Micro Key.

After the events, Brian Turner, president, Alarm Masters Corporation, said, “We have new tools that will improve our overall efficiency and help significantly boost our bottom line. The Micro Key staff is a trustworthy and loyal family of exceptionally talented professionals. We were treated to extraordinary classes, amazing people, wonderful accommodations, and the meals were first-rate too! Quite frankly, I believe the decision to choose Micro Key to provide our business software solutions is one of the best moves our company has made in our 20 plus years.”

Visit www.microkey.com for more information.