Taking a cue from the IT industry, security integrators should look at becoming an MSSP, a provider of multiple managed services, to ensure their long-term viability.
In October 2013 at the ScanSource Security Partner Conference, Chief Technology Officer Greg Dixon gave a presentation titled, “Managed Services — Best Practices for Security Solutions.”
Formation flying has been practiced since World War I for strategic, safety and tactical reasons. According to the Encyclopedia Britannica, formation flying is defined as “two or more aircraft traveling and maneuvering together in a disciplined, synchronized, pre-determined manner.”
Business intelligence applications — made possible by surveillance cameras, video analytics, and video management systems — are a growing opportunity for integrators who can accrue the skills and show clients the return on investment.
The market values and trades on the recurring monthly revenue (RMR) of a customer base, but there are a number of definitions and business systems used to classify and document that RMR.
Louisiana is the latest state to approve the Electronic Security Association’s (ESA) newest fire certification, Certified Fire Alarm Designer — Level III (CFAD), as an acceptable form of education to meet the requirements for fire alarm contractors in the state.
The AiN Group announced at its 2014 Live & Learn Conference that it is rolling out a new national program that gives its dealers the opportunity to install security and consumer electronic systems in homes built by some of the largest home builders in the country.
Having a hard time trying to come up with a perfect marketing campaign to penetrate a tough vertical? Or have you ever wondered why you haven’t heard from that large account you pitched over a week ago?
Humans rarely make noteworthy changes in their lives unless they are in psychic pain, have suffered for a while and have become rather hopeless about their future.
Personal or business partnerships as well as customer relationships aren’t made overnight and don’t break up quickly or easily. If problems develop there are generally disagreements, discussions, demands or even pleading before we call it quits.
Learn about attrition and the impact that this customer base metric can have on RMR valuations, in this second of a six-part article series.
February 17, 2014
Each company’s costs to create an RMR customer and the length of time each customer remains performing is critical to determining the value of any customer base. A company’s attrition performance speaks to the strengths of the respective management team and the level of customer care that each base has experienced over time.
The seventh annual ESA Leadership Summit wrapped up a few weeks ago, sending the more than 250 security industry professionals who attended back to their companies will their minds full of information, strategies, new contacts and more — all of which ESA carefully crafted to help security businesses not just survive, but thrive.