The security industry continues to innovate with new and improved offerings, enhanced user interface and improved operating efficiencies. However, our process to mitigate false alarms still follows processes developed over a decade ago.
Here’s a typical scenario: A subscriber’s alarm activates at 11 p.m. Our central station dispatcher calls the location, the responsible persons and then police to request services for a door alarm or motion sensor. Law enforcement has been trained that 98 percent of calls for service will be false and will dispatch resources based on current need. Best-case scenario, precious resources are wasted; worst-case scenario, police and customers find a potential crime in progress, putting both in danger.