When it comes to running a top-tier monitoring center, the people component is perhaps the biggest factor that can make the difference — in some cases in life or death; but also the overall customer experience.

Welcome to 2020. This year has special significance for me, as my oldest son will graduate high school and prepare to go off to college in the fall.

Plenty has been written over the past several decades about whether technology makes our lives easier.

If you don’t think business intelligence should be part of your plan because your customers aren’t yet asking about it, you’d better rethink that so you can get on top of the trend.

When my daughter was in sixth grade, the dad of one of her classmates asked what we had done as parents to give our daughter so much confidence.

This is a special edition of SDM, as it features the 2019 Top Systems Integrators Report, a ranking of the largest security integrators by systems integration revenue.

The topic of video monitoring is hotter than ever, and more and more dealer-owned and central monitoring stations are offering some version of it to customers.

I’m a big hockey fan, especially of the American Hockey League, which is comprised of 31 minor league teams that are affiliated with National Hockey League teams.

This issue presents the annual SDM 100 Report (beginning on page 38), a ranking based on revenue of the largest security installation and monitoring providers.

This month’s cover story, “It Takes a Village,” continues SDM’s coverage of the complex issue of cyber security overlaid onto physical electronic security.