No matter what business you’re in, your industry probably looks a lot different today than it did before COVID-19, and the security monitoring world is no exception. Back in January 2020, the industry was concerned about issues like keeping up with technology, false alarm management, hiring and retention, the 3G sunset, and cybersecurity. But while these problems didn’t go away — and some have become more urgent — they were shelved so companies deemed an essential service could focus on functioning during the pandemic. Expanded remote work, social distancing, enhanced cleaning, and leaning on analytics and automation helped monitoring centers stay operative during the worst of the pandemic.
Today, many companies still rely on these techniques to stay competitive in light of new challenges such as the “Great Resignation,” supply chain uncertainty, and the demand for new products and services for businesses running remotely and with reduced staff.