The Monitoring Association will present the TMA 2023 OPSTech event in person in Lafayette, La., Oct. 8-12th.

TMA member Acadian Monitoring Services will host the meeting at its training facility, as well as provide a guided tour of the company’s monitoring center. The annual meeting was hosted virtually the past three years due to the COVID-19 pandemic.

From operational strategies and video and technology advancements, this year’s OPSTech sessions will cover a wide range of topics to equip monitoring and security professionals with the knowledge and insights needed for success. Following is an overview of the educational programming:

Operations (days 1 & 2)

• Workshop on Empowering Operators for the Future: Building Dynamic Responsibility, Career Development, and Team Engagement
• Managing Liability Risks in Alarm and Monitoring Centers: Forensic Case Studies and Proactive Risk Management
• Roundtable Breakout Groups and Report-backs
• Strategic Approaches to Recruiting, Hiring, and Employee Retention in the Professional Monitoring Industry
• Unleashing the Power of ChatGPT in Monitoring Center Operations: Understanding, Utilization, Protection, and Implications
• Industry Preparedness Update and Attrition Mitigation in Monitoring Center Operations
• Tours of Acadian Monitoring Services and Ambulance Training Facility

Video (day 3)

• Overcoming Barriers to Implementing a Video Monitoring Service: Operations, Technology, and Strategic Decision-Making
• Case Studies of Providers within the Video Monitoring Ecosystem: Streamlining Technology Evaluation and Selection
• Navigating the Deployment Process in Video Monitoring: Key Players, Technology, and Functionality

Technology (day 4)

• Cybersecurity Spotlight: Red Team/Blue Team Workshop
• Harnessing the Power of AI and Predictive Learning: Applications in the Monitoring Center and Technology Implications
• Exploring New Technologies: How Audio Analytics, Video Verification, and AI-Based Alarm Scoring Can Enhance Standards Compliance
• Exploring the Latest Advances in Monitoring Center Technology and Work-from-Home Solutions for Operators

OPSTech is said to foster an environment of open exchange and collaboration, allowing attendees to freely share their challenges and best practices. The opportunity to network with industry professionals will further enrich the attendee experience and provide insights that can be implemented into individual monitoring center operations.

For more event details and to register, go here.