announced the launch of Gopher Info, a new AI-powered assistant for technicians and service providers that leverages large language models to improve service provider efficiency and operations — from training and sales to installation and support. service providers will be one of the first groups in the security industry to have this resource which is accessible through the Partner Portal and’s mobile app for service providers, MobileTech. Gopher Info is in limited release and will be more widely available this summer.

“Innovation is in our DNA and we are always looking for ways to use new technology that enhances service provider efficiency,” said Jason DaCosta, senior vice president of customer operations at “This is a significant advancement for the security industry and sets a higher standard for support usability.” service providers will have immediate access to relevant and helpful information since Gopher Info learns from’s proprietary Knowledge Base. A service provider can simply type in a question such as:

  • Can you explain to me how Smart Arming and Arming Schedules work?
  • How do I install a Smart Gateway?
  • Do I need a power module to install a VDB750 with mechanical chimes?
  • How many Video Analytics rules can my customers create on their video doorbells?

Gopher Info provides trusted responses in easy-to-understand language based on information created by experts. In seconds, it contextualizes, processes and summarizes information from installation guides, product summaries, specification sheets, troubleshooting best practices and training materials.

Gopher Info provides a much-needed solution for service providers, enabling their technicians and service personnel to streamline access to technical and troubleshooting resources, which is critical given the labor challenges many face today. This is another tool for service providers who will be able to increase efficiency, enhance operations, and improve the customer experience.

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