Residential customers know that having a home security system protects their property and gives extra peace of mind, but what keeps a residential customer from leaving their service provider? Livewire thinks it has found a way to retain its customers and keep them engaged with Alarm.com.
“We first became aware of Alarm.com in the early days of our alarm business, when most of the signals used to travel along old school copper, phone wire and plain old telephone service (POTs),” said Henry Clifford, president and CEO of Livewire, an Alarm.com service provider for integrated homes and businesses in Central Virginia. “Alarm.com at the time had a cellular backup solution. So if your phone line got caught, it would dial out. In those days, smartphones really weren’t mainstream.