A New ADT? With Closing of Broadview Acquisition, Emphasis Shifts to the ERs
Koch says his staff is working with both dealer groups “as we integrate Broadview dealers into the ADT family. We will also take best elements of both into the ADT dealer program,” including customer experience teams that cut across the operation. On the monitoring side, Koch points out that ADT and Broadview use somewhat different versions of the same software platform but that “an upgraded version” soon will bring commonality there.No matter what the result of the changes, Koch says the mission will be “the creation of customers for life,” a mindset phrase acquired from Broadview.