This year the Central Station Alarm Association (CSAA) Excellence Awards included a new category, the Central Station Support Person of the Year Excellence Award. This award recognizes the exceptional contributions of a support staff person, other than the central station manager or operator, who makes the central station a better place, perhaps a data entry staff member, a trainer, the IT guru, the tech that fixes everything, or the employee that keeps morale high.
The addition of that award really exemplifies the spirit of the awards, a commitment to recognizing individuals from every area of the monitoring industry who collectively generate the industry’s reputation of excellence and customer service.