Protection 1 Putting Technology Work in Customer Service
“If FedEx knows where your package is, we should be able to tell you where your technician is,” said Jamie Haenggi, chief marketing and customer experience officer at Protection 1. With that line of thinking, Protection 1, Romeoville, Ill., ranked the second largest electronic security company in the United States in the SDM 100, announced the nationwide launch of Tech Trackersm, a service that notifies customers when a service technician is on the way, to growing customer accolades.
“Two of the greatest frustrations of customers — whether they’re homeowners or business owners — are calling in for customer service and waiting around for service technicians to arrive,” said Protection 1 president and chief executive officer Timothy Whall. Tech Trackersm is just one more way we’re using technology and good old-fashioned common sense to enhance our customer service.”