Frost & Sullivan awarded Monitronics International Inc. the 2011 North America Frost & Sullivan Company of the Year Award.
Frost & Sullivan presented the award to Monitronics on March 13 at a ceremony in San Diego, Calif. Monitronics’ vice president of sales and dealer development, Bruce Mungiguerra, and vice president of customer care, John Mejia, accepted on behalf of the company.
The alarm monitoring market has been traditionally low on technology innovation, but Monitronics has bucked the trend with its novel business model, Frost & Sullivan stated. It added that the company’s broad range of technology partners allows its dealers to choose from multiple technology offerings and provides them with extensive support technologies, ongoing training, flexible and intuitive reporting capabilities, seamless integration to the Monitronics Central Station, and online billing.
“Fewer than 10 competitors are national monitoring companies with central stations and the capacity to provide services to commercial and residential customers nationally,” observed Sarangan. “By having its own fully redundant central station, Monitronics has the ability to provide consistent, 24-hour support to customers.”
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development.