Protection 1 Wins Customer-Focused Call Center Week Award
Protection 1, Chicago, a full service business and home security company, won the award for “Greatest Job Creating a Culture that Inspires World-Class Excellence” at the Call Center Week Awards, part of the 14th Annual Call Center Week June 10-14, 2013, in Las Vegas, Nev. The company also finished second to Discover in the category of “Best Performance Acting on Voice of the Customer and Voice of the Social Customer.”
Organized by the International Quality & Productivity Center, Call Center Week is the largest, most comprehensive call center event in the world, Protection 1 said. Protection 1 chief marketing and customer experience officer Jamie Haenggi also spoke during the conference’s main event on June 12 about ensuring a clear and consistent message about the customer experience.