Feedback is a critical part of building a successful, cohesive team and work environment for the security integrator. Successful feedback comes down to team, trust and take.
Last week I was having a conversation with a friend I met while coaching a triathlon with Leukemia Lymphoma Society’s Team In Training. He told me that he was struggling with providing feedback to one of his employees regarding her work performance, because he was afraid it would damage their working relationship. He had given her some constructive criticism before, and it didn’t go over well.
In my many years of coaching I, too, have had this same experience. Whether it was high school students or adults, there have been times where the people I was coaching were not receptive to certain feedback. I have found that while most people are receptive to feedback on how to throw a fastball better, how to improve a swim stroke, or even how to appropriately interact with officials, they often show much more resistance when it comes to feedback on how to improve something that is a little more personal, such as their job performance.