Resistance Is Futile: Interactive Services Are Here to Stay
Until recently interactive services may have seemed like a novelty or a fad, but that is all changing, as the market trends toward remote services and interaction.
The vision for interactive services has been around since at least the ’60s, when Star Trek’s Captain Kirk, Mr. Spock and the poor doomed red shirts walked through the foam sets of the Enterprise to the transporter room as doors swished open automatically before them, talking to the computer and interacting with their ship in a way that would be only a science fiction dream for decades to come.
Now, the technology most people have in the palm of their hands would, by comparison, make Kirk and his crew the laughingstock of the Federation of Planets. Imagine if instead of an early 2000s-era flip phone communicator, Captain Kirk could have turned on his smartphone, video chatted with Scotty, pressed a button in his app to beam up, and, in the same app, turned on the light in his quarters and set the temperature to a comfortable 70 degrees?