PACLOCK to Lower Minimum on Pre-Paid Padlock Freight Orders
With the customer foremost in mind, Pacific Lock Company (PACLOCK) is lowering the bar when it comes to free shipping on orders.
“We are reducing the order amount from $1,000 to $750 because, unlike our competition, we have managed our internal processes and vendor relationships in a way that we can share some of our cost savings,” said Gregory Waugh, president and CEO of PACLOCK. “Apparently our competition is having troubles maintaining their levels of service . . . We listened to our customers who said that freight costs can hurt not only profitability, but also the ability to close a sale. We weren’t necessarily surprised when Master Lock announced they were increasing their minimum from $1,000 to $1,500 as of March 1. PACLOCK has always focused on how we can better help our customers, especially the smaller accounts.”