OpenEye Helps Restaurant Improve Operations and Employee Training
The first Dos Toros taqueria location opened near Union Square in New York City in 2009 to introduce Mission-style burritos to the East Coast. The concept has been successful and now 16 locations dot New York City with four more opening in Chicago in the last year, and counting. Dos Toros focuses on scratch cooking in an updated and modern environment utilizing naturally raised and antibiotic-free meat, and tortillas made fresh each morning from a local tortilleria.
The original Dos Toros locations were outfitted with video surveillance when they opened; but they weren’t all the same brand or model and there was no way to simultaneously connect to multiple locations remotely. To access and export video they had to rely on multiple different applications and didn’t have a standardized operating procedure to deal with security incidents. In addition, although the recorders were installed with TVI cameras, the HD analog cameras were limited to a max resolution of 2MP. As the company was rapidly expanding, it became clear that they needed a single platform for all 20 locations. It was costing them time and money to train staff to use divergent systems and for their IT staff to have to manage multiple user accounts at each location.