CPI Security Systems, SDM’s 2019 Dealer of the Year, filed a lawsuit on Sept. 11 against Vivint Smart Home, accusing the company of tricking customers into signing up for Vivint’s services by posing as CPI employees or representatives.
According to the complaint, Vivint tricks CPI customers into believing that Vivint has purchased or is purchasing CPI; Vivint is taking over CPI accounts; Vivint manufactures CPI’s equipment and is present at customers’ homes to upgrade CPI systems; and Vivint was sent or acts on behalf of CPI.