38 Percent of Smart Home Device Owners Consider Installation Services Highly Appealing
New research from Parks Associates finds 38 percent of smart home device owners find a service that installs smart home devices on their behalf highly appealing. The report, “Connected Home Services: Updating Modern Lifestyles” identifies unique strategies device manufacturers are using to drive recurring revenues by maximizing the value of smart home devices for consumers.
“As the market for smart home devices expands to the early majority, an opportunity is emerging to provide premium support services to smart home device owners,” said Patrice Samuels, senior analyst at Parks Associates. “Major consumer technology brands, most notably Best Buy and Verizon, have adjusted their premium support subscription offerings to accommodate this market, and other types of companies, including Amazon Home Services, HelloTech and Puls, have entered the space or have expanded their support services to accommodate smart home devices.”