The winners of The Monitoring Association’s 2021 Monitoring Excellence Awards show that leading with your heart is just as important as leading with your mind.
August 9, 2021
Whenever a natural disaster or tragedy strikes, many invoke the words of popular children’s television host Fred Rogers, told to him by his mother: “Look for the helpers. You will always find people who are helping.” For these Monitoring Center Excellence Award Winners, the helpers are in the central station, helping all the time, even when they’re off the clock.
First, allow me to say I am honored to be chair of the Alarm Industry Communications Committee (AICC). We typically meet four times a year in Washington, D.C. For years I have resisted having AICC go online, even in a hybrid form.
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