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San Jose PD Stops Responding to Unverified Alarms; CAA & SIAC Observe Public Safety Threat

January 26, 2012

By Sabrina Gasulla

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Two U.S. cities announced new non-response policies for unverified alarms in 2011. The Detroit Police Department enacted its policy in August and the San Jose, Calif. PD, followed by announcing a very similar plan a few days before Christmas. As law enforcement budgets are cut across the country and many look to reduce false alarm dispatches to boost efficiency, California and Michigan alarm companies are not the only ones watching these policies.

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CENTRAL STATION SERVICES

Accurately dispatching alarms is, beyond a doubt, the most critical service a central station provides. After that, the service providing the most value for my company and customers is:

Giving my customers high-quality customer service when they call.

Helping technicians troubleshoot signal transmission issues when setting up accounts.

Providing back office support (database improvements, reports, e-mail/fax alerts, answering billing questions, etc.)

Pushing notifications to customers, such as notifications for signals such as low battery and trouble, service calls, etc.

Offering new managed services (video, access, etc.)

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The SDM Top Systems Integrators Report ranks, by total annual revenue, the largest U.S. firms that contract electronic security projects for commercial, industrial, institutional, government, and other non-residential markets.

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